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Employee exists on both the Employment Hero and Payroll classic platform error

Updated

Error

Type. Feature. Error Description.
Import conflict. Employee File. Employee exists on both Employment Hero and Employment Hero payroll classic.

Explanation

This error occurs when the employee exists on both your Employment Hero and Payroll classic platforms, and they are using the same unique identifier i.e. both records are using the same email address.

Solution

You can resolve this error by opting to use either your Employment Hero Payroll classic or Employment Hero employee data.

Warning

If you opt to use your Employment Hero Payroll classic employee data, then it will overwrite the data stored within Employment Hero. The same logic applies if you choose Employment Hero data over the information stored within your payroll classic platform.

Solution one: Using Payroll classic platform data
  1. Click the   General Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Actions   button.
  4. Click the   View Conflicts button.
  5. Click the Actions   button.
  6. Click the   Use Employment Hero Payroll Data button.
Solution two: Using Employment Hero data
  1. Click the   General Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Actions   button.
  4. Click the   View Conflicts button.
  5. Click the Actions   button.
  6. Click the   Use EH Data button.

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