This article explains how to use Flexible File Correction to correct and resubmit pension data files without any payroll rework. It applies when a pension submission has failed.
Flexible File Correction gives you a simple way to correct and resubmit pension data files, without having to do any payroll rework.
If your pension submission has failed, follow these simple steps to correct and re-upload the file:
1. Click View Errors on the PensionSync Dashboard:
2. Download the Error File with the details of why the file has failed. This includes confirmation of the Source Value - which is the piece of information in the file that is likely to need correcting:
3. Click Flexible File Correction to download a copy of Employment Hero Payroll file:
4. Open the file and edit the field that has caused the error. For more details on how to edit the file, read our worked example here:
5. Save the file in .CSV format.
6. Go to the Upload page and import your edited file:
7. The file will now be processed as normal, with updates shown on the PensionSync Dashboard: