Error
| Type. | Feature. | Error Name. |
|---|---|---|
| Import conflict. | Employee file. | Employee exists on both Employment Hero and Xero. |
Explanation
The error occurs when the employee exists on both your Xero and Employment Hero, and they are using the same unique identifier, i.e., both records are using the same email address.
Solution
You can resolve this error by opting to use either your Xero or Employment Hero employee data.
Warning
If you opt to use your Xero platform employee data, then it will overwrite the data stored within Employment Hero. The same logic applies if you choose Employment Hero platform data over the information stored within your Xero platform.
Solution one: Using Xero data
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Action button.
- Click the Use Xero Data button.
Solution two: Using Employment Hero data
- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Action button.
- Click the Use EH Data button.
Explore related content
- Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in Employment Hero.
- Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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