Employment Hero Payroll error: Employee exists on both platforms

Error

Type. Feature. Error Description.
Import conflict. Employee File. Employee exists on both Employment Hero and Employment Hero payroll.

Explanation

This error occurs when the employee exists on both your Employment Hero (EH) HR and Payroll platforms, and they are using the same unique identifier i.e. both records are using the same email address.

Solution

You can resolve this error by opting to use either your EH Payroll or HR platform employee data.

Warning

If you opt to use your EH Payroll platform employee data, then it will overwrite the data stored within the HR platform. The same logic applies if you choose the HR platform data over the information stored within your payroll platform.

Solution one: Using Payroll platform data
  1. Click the   General Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Actions   button.
  4. Click the   View Conflicts button.
    Error_3__UK_.jpg
  5. Click the Actions   button.
  6. Click the   Use Employment Hero Payroll Data button.
    Error_1__UK_.jpg
Solution two: Using HR platform data
  1. Click the   General Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Actions   button.
  4. Click the   View Conflicts button.
    Error_3__UK_.jpg
  5. Click the Actions   button.
  6. Click the   Use EH Data button.
    Error_2__UK_.jpg
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