How do I fix the 'Pay schedule does not exist in Employment Hero payroll' error?

James Nixon

Updated 14 August 2024 16:42

EH Content Team

About the error

Type	Feature	Error Description
Import conflict	Pay Schedule	Pay schedule does not exist in Employment Hero payroll

This error occurs if the pay schedule does not exist within your payroll platform, leading the HR platform to automatically disable the pay schedule.

Adding the pay schedule to your Payroll classic platform and then resyncing the HR and Payroll platforms will resolve this issue.

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How to resolve this error

Log in to Employment Hero Payroll.
Click the Business Settings menu.
Click the Payroll Settings submenu.
Click the Pay Schedules button.
Click the Add button.
Complete the following fields:
- Name
- Frequency
  - Weekly
  - Fortnightly
  - Monthly
Important

Selecting the monthly frequency option will display the Monthly Payment Mode option. This is used to calculate an average number of hours per month for employees with advanced standard work hours setup, as opposed to paying for the specific hours per month based on the number of days in the month.
- Included employees
- Pay slip message
- Pay run warnings
- Pay run finalisation settings
- Pay run automation
Click the Save button.
Log in to your Employment Hero platform.
Click the Payroll Settings menu.
Click the Pay Schedules submenu.
Click the Update From Payroll button.

Helpful Hint

The Pay Schedule page will now show a grey Updated button. This means the HR platform has successfully imported your pay schedules from the payroll platform.

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