About the error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Pay Category | Pay category does not exist on Employment Hero payroll. |
Explanation of the error
This error occurs when a pay category does not exist on your Employment Hero (EH) Payroll classic platform. When your EH HR platform encounters this issue, it will automatically disable the affected pay category.
Solution to the error
You can resolve this error by adding the pay category to your EH payroll platform and then updating the data stored on your EH HR platform.
Interactive steps
Written steps
- Log in to your Employment Hero Payroll platform.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Pay Categories button.
- Click the Add button.
- Enter the pay category name and click the Save button.
- Complete the following fields:
- Name
- Units.
- Penalty-loading
Important
We will add the penalty loading amount on top of the base rate and the loading rate.
- 52-week average
- PAYE-exempt
- Exempt from national insurance
- Employee pensionable
- Accrues leave
- Hide units on pay slip
- Employer pensionable
- Net payment
- External ID
- Rate precision
- NMW/NLW calculation
Helpful Hint
You can click the Add Linked Category button to link pay categories together. When linking a pay category to a base pay category, you only need to specify the base rate for the employee and it will automatically calculate the rate for the linked pay categories.
- Click the Save button.
- Log in to your Employment Hero Payroll classic platform.
- Click the Payroll Settings menu.
- Click the Pay Categories submenu.
- Click the Update From Payroll button.
Helpful Hint
The Pay Categories page will now show a grey Updated button. This means the HR platform has successfully imported your pay categories from your Payroll platform.
Explore related content
- How do I fix payroll integration issues on the dashboard? This feature displays your organisation's sync errors and breaks them down into three areas: employee file, leave requests, and timesheets.
- How do I fix the 'Pay schedule does not exist in Employment Hero payroll' error? This article explains what to do when the pay schedule does not exist within your Payroll classic platform, leading the HR platform to automatically disable the pay schedule.
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