About the error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Pay Rate Template | Pay rate template does not exist in Employment Hero payroll |
How the error occurs
This error occurs if the pay rate template does not exist within your Payroll classic platform, and because of this, the HR platform automatically disables the pay rate template, causing this issue.
The solution to the error
Adding the pay rate template to the Payroll classic platform and then resyncing the two platforms will resolve this issue.
Interactive steps
Click here for an interactive demo
Written steps
Resolve this error
- Log in to the Employment Hero Payroll classic platform.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Pay Rate Template button.
- Click the Add button.
- Complete the following fields:
- Name
- Primary pay category
- In the pay rates table, complete the following columns:
- Enabled
- Rate
- Scroll to the end of the page and click the Save button.
- Log in to your Employment Hero Payroll classic platform.
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Pay Items section, click the Update from Payroll button.
Helpful Hint
The Pay Items section will now show a grey Updated button. This means the Employment Hero platform has successfully imported your employees from your Payroll classic platform.
Explore related content
- Fix payroll integration issues on the dashboard This article covers what to do when you run into integration errors when you attempt to sync data changes from your Employment Hero platform over to your Payroll classic platform.
- Employee exists on both the HR and Payroll classic platform This article covers what to do when an error occurs involving an employee who exists on both your Employment Hero platform and your Payroll classic platform, and they are using the same unique identifier.
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