Pay schedule does not exist | Xero Error

Error

Type. Feature. Error Name.
Import conflict. Pay Schedule. Pay schedule does not exist in Xero.

Explanation

The error occurs when a pay category does not exist on your Xero platform. When your Employment Hero platform encounters this issue, it will automatically disable the affected pay category.

Important

You can not delete the pay category, while there are employees linked to it.

Solution

You can resolve this error by adding the pay category to your Xero platform and then updating the data stored on your Employment Hero platform.

Resolving this error
  1. Log in to your Xero platform.
  2. Click on the Organisation Name   button.
  3. Click the Settings button.
    Pay__UK__1.jpg
  4. Click the Payroll Settings button.
    Pay__UK__2.jpg
  5. Click the Calendar tab.
  6. Click the Add button.
    Pay__UK__3.jpg
  7. Complete the following fields:
    • Pay period.
    • Name.
    • Start date.
    • First payment date.
    • Make this my default pay calendar for new employees.
  8. Click the Add button.
    Pay__UK__4.jpg
  9. Log into your Employment Hero platform.
  10. Click the   Settings menu.
  11. Click the Pay Schedules submenu.
  12. Click the   Update From Payroll button.
    Xero_5.jpg

    Helpful Hint

    The Pay Schedules page will now show a greyed out   Updated button. It means we have successfully imported your pay schedules from your Xero platform.

    Xero_6.jpg

Author recommended

So you have now resolved your xero error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:

  • Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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