About the error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Pay Schedule | Pay schedule does not exist in Xero |
Explanation of the error
The error occurs when a pay category does not exist on your Xero platform. When your Employment Hero platform encounters this issue, it will automatically disable the affected pay category.
Important
You can not delete the pay category while there are employees linked to it.
Solution to the error
You can resolve this error by adding the pay category to your Xero platform and then updating the data stored on your Employment Hero platform.
Resolve this error
- Log in to your Xero platform.
- Click on the Organisation Name button.
- Click the Settings button.
- Click the Payroll Settings button.
- Click the Calendar tab.
- Click the Add button.
- Complete the following fields:
- Pay period
- Name
- Start date
- First payment date
- Make this my default pay calendar for new employees
- Click the Add button.
- Log in to your Employment Hero platform.
- Click the Settings menu.
- Click the Pay Schedules submenu.
- Click the Update From Payroll button.
Helpful Hint
The Pay Schedules page will now show a greyed out Updated button. It means we have successfully imported your pay schedules from your Xero platform.
Explore related content
- Leave balance visibility on the HR platform and Xero This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
- Common Xero import conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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