Unable to create time off request | Xero Error


Type. Feature. Error Description.
Sync error. Leave. Unable to create time off request. This time off type has to be assigned to this employee to create and process a time off request.


This error occurs when an employee within your Xero platform does not have an assigned time off type. When the Employment Hero platform encounters this issue, it will not synchronise leave requests for the affected employees over to your Xero platform.


You will need to add a time off type to the affected employee files on your Xero platform and then re-sync your Employment Hero and Xero platforms to resolve this issue.

Resolve this error
  1. Log in to your Xero platform.
  2. Click the Payroll menu.
  3. Click the Employees submenu.
  4. Click the employee that needs a time off type assigned.
  5. Click the Time Off tab.
  6. Click the Assign Time Off Type button.
  7. Complete the following fields:
    • Time off.
    • Schedule of accrual.
    • Hours accrued annually.
    • Maxing to accrue.
    • Balance.
  8. Click the Save button.
  9. Log in to your Employment Hero platform.
  10. Click the   Settings menu.
  11. Click the Leave Categories submenu.
  12. Click the   Update From Payroll button.

    Helpful Hint

    The Leave Categories page will now show a greyed out   Updated button and means Employment Hero has successfully imported your leave categories from your Xero platform.


Author recommended

So you have now resolved your xero error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:

  • Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
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