Reset my Payroll classic password FAQ

Available for the following Payroll classic plans: Standard, Premium

Question

How do I reset my Payroll classic password?

Answer

To reset your payroll classic password outside the payroll classic platform, follow the instructions below and remember to make sure that you enter the email address that is linked to the Payroll account

Reset your payroll password
  1. Head to the to Employment Hero Payroll classic login page
  2. Click the Forgot My Password button.
    Screenshot 2023-08-11 105726.jpg
  3. Enter the email address associated with your payroll classic platform
  4. Click the Recover Password button. Screenshot 2023-08-10 094142 (1).jpg
  5. Click the link in the reset password email sent to your email.

    Warning

    It is a one-time only link and will expire in 24 hours.

  6. Enter a new password into the Password field.

    Important

    The platform will determine whether the password is strong enough by using a password strength estimator, rather than requiring a set number of letter/numbers etc.

  7. Re-enter the new password into the Confirm Password field.
  8. Click the Reset Password button Screenshot 2023-08-10 094549.jpg

Explore related content

  • Setup Two-Factor Authentication (2FA) This allows you to enable two-factor authentication for your account, which involves verifying either your email account or mobile phone number.
  • Managing my account details This allows you to change your employee first ‌name linked to your account and specify what time zone you live in currently.
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