How to reactivate a terminated employee via the HR platform for HR and payroll connected organisations

The Reactivate feature lets admins reactivate the profile of a terminated or inactive employee. For payroll-connected organisations, the feature allows the HR platform to automatically create a new payroll record for the employee to match what the HMRC is expecting. This helps prevent any issues with syncing brought about by the employee having a matching National Insurance number on the platform but having an inactive record.


HR Plan:   Standard   Premium   Platinum
Payroll Plan:   Standard   Premium
  User Access:   Employee         Manager         Admin      

  We base the default access level on a per user basis and whether they have  view,  edit and  delete access and excluding any changes made via our Custom Security feature.

Getting started

Reactivate a terminated or inactive employee
  1. Click the  People menu.
  2. Click the Employees List submenu.
  3. Click the Filter button.
  4. Tick the Terminated checkbox.
    screenshot of the employees page, highlighting the filter button and terminated checkbox
  5. Click the name of the employee you want to reactivate.
  6. Click the Reactivate button.
    screenshot of the terminated employee's profile, highlighting the reactivate button
  7. Choose whether you want to trigger onboarding checklists for the employee.
  8. Click the Re-activate button.


    After reactivation, you will have to fill out the following information:
    • Start date.
    • Banking details.
    • Pension settings.
    • Tax and NI Details.
    screenshot of the modal to confirm the reactivation of the employee, highlighting the reactivate button

Further information

Will the employee automatically get a new payroll ID upon reactivation?

If a terminated employee did not have a payroll ID before termination, the Payroll ID field will remain blank upon reactivation. However, the platform will still create a new payroll record form them correctly. If the employee previously had a payroll ID, they will get a new one when their profile is reactivated. For example, if an employee used to have the payroll ID 546389, upon reactivation, their ID will change to the following on both platforms:

screenshot of the tax and N I details of a reactivated employee, showing their new payroll I D

screenshot of the national insurance details of a reactivated employee, showing their new payroll I D

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