To get the most effective results, follow these tips:

• Use specific keywords, not full sentences. Instead of typing "how do I add a new employee to the system", try "add employee" or "onboard new hire". Shorter, targeted terms return better results.
• Search by feature or task name. If you're looking for help with a specific feature, use its name directly — for example, "payroll run", "leave request", or "timesheet approval".
• Try different variations. If your first search doesn't return what you need, try a synonym or related term. For example, if "terminate employee" doesn't land, try "offboarding" or "end employment".
• Use error messages as search terms. If you've hit an error in the platform, copy the exact error message or code into the search bar — it often surfaces the most relevant article directly.
• Filter by category if results are broad. When a keyword returns a large number of results, use the category filters on the left to narrow down to the area most relevant to your situation.

The Quick answer panel includes:

• A short AI-generated summary answering your search query, often broken down by role (for example, steps for employees and steps for managers).
• An AI suggestion based on section, listing the specific help centre articles the answer was drawn from — click any of these links to read the full article.
• A thumbs up / thumbs down rating so you can tell us whether the answer was helpful.
• An Ask a follow-up question field, so you can refine or continue your search without starting over.

• My Account — Update personal profile details, security preferences, and login credentials.
• Employment Hero Work — Access pay slips, manage leave and timesheets, and complete tasks on the mobile app.
• Benefits & Perks — Set up employee benefit offerings, corporate discounts, and reward programs.
• Compliance — Oversee organisation policies, track mandatory certifications, and manage HR safety documents.
• Development — Assign learning courses, track employee progress, and support continuous career growth.
• Engagement — Measure team morale through employee surveys, shout-outs, and feedback tools.
• HeroForce — Hire, employ, and manage global or local talent seamlessly using Employer of Record (EOR) services.
• Pay — Process pay runs, manage employee pay slips, and handle payroll configurations.
• People — Maintain employee records, manage team structures, and oversee onboarding and offboarding.
• Performance — Set up performance reviews, track goals, and manage feedback processes.
• Recruitment — Create job listings, track applicants, and manage your hiring pipeline.
• Reports — Generate and analyse data insights across payroll, HR, employee performance, and workforce management.
• Settings — Configure platform settings, manage organisation details, and set up user permissions.
• Time — Track working hours, manage leave and timesheet submissions, and set up employee rosters.
• Workflows — Build automated workflows to streamline tasks, approvals, and notifications across your organisation.
• Dashboard — Navigate your daily overview, view action items, and access quick platform links.

Each card shows the article title and a short preview. Click Read more → on any card to open the full article. Use the < and > arrow buttons to browse through additional featured articles in the carousel.

1. Scroll down the help centre home page to the Featured Learning section.
2. Click the Browse videos → button.
3. You will be taken to the Video learning hub, where you can browse by topic or search for specific walkthroughs.

1. Scroll down the help centre home page to the Learn More, Faster section.
2. Click the View webinars → button.
3. Browse upcoming live sessions or access recordings of past webinars on-demand.

1. Scroll to the bottom of any help centre page.
2. Click the Our Community link in the footer.
3. You will be taken to Hero Connect, where you can browse discussions, post questions, and engage with the Employment Hero community.

1. Log in to the Employment Hero platform.
2. Open Hero AI from within the platform, using the button on the top right hand side.
3. Type your question or describe the issue you're experiencing.
4. If Hero AI cannot resolve your issue, follow the prompts to transfer to a support agent or submit a request to the team.

For more information, see this article.