If an employee is using timesheets and is attached to a rule set, clicking on the pay conditions applied will show the rules that have been triggered to obtain the current results.

Checking these rules may then assist in ascertaining the issue.

Please refer to this article: Create and manage rule sets.

Check that the employee’s primary pay category is the same in HR (if using Employment Hero HR) and Payroll. Also, check if it is as expected, e.g., if the employee is Permanent, then the Primary pay category should reflect this.

Please refer to this article: How your employee's primary pay category works.

If your organisation is using the Employment Hero HR platform, ensure that there are no syncing issues in HR that may cause the data in Payroll to not be updated.

Please refer to this article: Fix payroll integration issues on the dashboard.

If an employee is on an annual rate (differing from an hourly rate), ensure this is showing as an annual rate across all areas in both HR and Payroll platforms as required.

Here are the different areas to check:

1. Pay run defaults screen - pay rate unit.
   
2. Primary pay category
   
3. What is showing on the Employment Hero HR platform
   

If leave has been applied to the pay run and the hours/gross payment amount does not appear to be correct, you may need to check the timesheet settings for the employee - these settings can impact how leave is applied to a pay run.

Please refer to this article: How the platform behaves when you take leave.