1. Log in to Employment Hero.
2. Enter your email address in the email field.
3. Click the Next button to reveal the password field and the forgot password button.
4. Click the Forgot password? button.
   
5. Complete the I'm not a robot reCAPTCHA checkbox.

6. Click the Request Link button.
   

   Warning

   The reset password email is a one-time link that only lasts for 72 hours. Make sure you enter the email address associated with your Employment Hero account to receive the reset password link.

7. Open your email inbox that you use for your Employment Hero account.
8. Open the Reset your Employment Hero password email from no-reply@employmenthero.com.
9. In the email, click the Change password link.
   

Warning

If you also got your account email wrong when trying to log in, Employment Hero will prompt you with your account email address. Remember that the company email is not necessarily the account email. The account email is more likely a personal email address sent to you during the onboarding phase with your employer, before your company email was set up.

10. If you have the Employment Hero Work app on your phone, you will be redirected there to go through the two-factor authentication (2FA) process for security purposes before you can enter your new password.
11. If you have entered the 2FA security step on your phone in the Employment Hero Work app, next you can enter your new password in the New Password and Confirm New Password fields. We recommend a strong password, using a mix of lowercase and uppercase letters, numbers, and symbols.
12. Click the Reset password button.
    

1. Log in to Employment Hero.
2. In the top-right corner, click your name on the dashboard.
3. In the menu that appears, click the Account Settings button.
   
4. Scroll to the Change Password section of the page.

5. Enter the following in the three fields:

   • Your current password.
   • Your new password.
   • Your new password again as confirmation.

   Helpful Hint

   Employment Hero uses a password strength meter to help you choose your password. We suggest you:

   • Use at least eight characters.
   • Have at least one uppercase (A-Z) and lowercase character.
   • Have at least one numeric character.
   • Have at least one special character.
   • Avoid dictionary words or a combination of words.
6. Click the Submit button.
   

1. Open your email inbox linked to your Employment Hero account.
2. Open the Employment Hero Account Unlock Instruction email from no-reply@employmenthero.com.
3. Click the Unlock account link.
   
4. Enter your email address associated with the HR platform.
5. Click the Next button.
   
6. Enter your password in the password field.

7. Click the Log in  button.
   

   Important

   • If you have previously enabled 2FA, you have to enter the 2FA code to log in.
   • If you don't remember your password, you can follow the instructions in the Reset your password section of this article.

If the password reset link has expired, it is because either:

• You have previously clicked the password rest link.
• You have logged into Employment Hero in another tab or window.
• You clicked on a link that was not the latest password reset link.

You will need to click on Reset Password on the login page again to receive another link.