Available for the following HR plans: Premium, Platinum
Available for the following user access level: Admin
The Employee Happiness feature enables you to track happiness through a scale from one to ten, displaying scores and employee comments. You can also respond to comments to understand the context behind specific feedback. Enable the employee happiness survey and set its frequency through the Employee Engagement Settings feature. This survey is anonymous, without listing employee names or unique identifiers.
Getting started
Important
The ability to add a comment to an anonymous response is only available on our platinum pricing tier. You can comment on an employee survey even if they have not provided a comment and have only offered a happiness score.
- Click the Engagement menu.
- Click the Happiness Surveys submenu.
- Select the required survey period from the Period drop-down.
- Click the Comment button.
- Type in the required comment.
- Click the Send button.
Daily activities
- Click the Engagement menu.
- Click the Happiness Surveys submenu.
- Click the Send now button.
Important
To read further information on understanding how this report works, refer to the following article section. The survey results are instant, so once an employee submits a completed survey, there is no time delay to you viewing the results.
- Click the Engagement menu.
- Click the Happiness Surveys submenu.
- Select the required survey period from the Period drop-down.
Helpful Hint
You will now see the happiness survey report for the selected survey period.
Deleting data
Important
The ability to delete a comment is only available on our platinum pricing tier.
- Click the Engagement menu.
- Click the Happiness Surveys submenu.
- Select the required survey period from the Period drop-down.
- Click the Comment button.
- Click the Three Dots button.
- Click the Delete button.
- Click the Delete button.
Further information
The happiness survey report uses the NPS colouring scheme to colour categorise the responses your employees provide when they complete the survey.
| Colour | Score range |
|---|---|
| Pink | 1 to 6 |
| Amber | 7 to 8 |
| Green | 9 to 10 |
| Metric | Explanation |
|---|---|
| Current period: Average Response. | This metric will display the average happiness score for the chosen survey period. |
| Current period: Response rate. | This metric will display the percentage of your employees that have submitted a happiness survey for the chosen survey period. |
| Last 12 months: Average response. | This metric will display the average happiness score for your organisation over the last 12 months, with the current survey period selected being the year end date. |
| Last 12 months: Response rate. | This metric will display the percentage of your employees that have submitted a happiness survey over the last 12 months, with the current survey period selected being the year end date. |
Explore related content
- How do I manage my organisation's custom surveys via the HR platform? This feature allows you to create a one-off custom survey, choose the intended audience, and then send it on to those users.
- Constructing survey templates | HR Web Platform This feature allows you to create a survey template from scratch that you can then use repeatedly within your business, or you can choose to use one of our provided templates.