1. Click the User drop-down.
2. Click on the Account Settings button.
3. Click the Setup button.
   
4. Select the Through an authentication app option.
5. Click the Continue button.
   
6. Scan the QR code using your authenticator app.
7. Click the Continue button.
   
8. Type the code number from your authentication app into the Text field.
9. Click the Continue button.
   
10. Select from the following recovery code options:
    • Download.
    • Print.
    • Copy.
11. Click the Done button.
    
12. Click the Yes button.
    
    

    Important

    If you no longer have access to your phone and can not access an authenticator service via text and/or an app, you can use the recovery code to sign in. Please store this code in a safe place.

    

1. Click the User drop-down.
2. Click on the Account Settings button.
3. Click the Setup button.
   
4. Select the Through SMS Text Messages option.
5. Click the Continue button.
   
6. Select your phone region via the Country drop-down.
7. Type your phone number into the Phone Number field.
8. Click the Continue button.
   
9. Type the verification code sent via text message into the Verification Code field.
10. Click the Continue button.
    
11. Select from the following recovery code options:
    • Download.
    • Print.
    • Copy.
12. Click the Done button.
    
13. Click the Yes button.
    
    

    Important

    If you no longer have access to your phone and can not access an authenticator service via text and/or an app, you can use the recovery code to sign in. Please store this code in a safe place.

    

1. Click the User drop-down.
2. Click on the Account Settings button.
3. Click the Edit button.
   
4. Complete the following fields:
   • Recovery question.
   • Recovery answer.
   • Current password.
5. Click the Save button.
   

1. Click the User drop-down.
2. Click on the Account Settings button.
3. Click the Disable button.
   
4. Enter your password and click the Continue button.
   

If you lose access to your two-factor authentication device, e.g. you lose your phone, you can still log in to your account. When prompted for your authentication code, enter your recovery code shown during the two-factor authentication setup.

Once you have logged in to your account, update your two-factor authentication information.

If you change to a new phone number, you will need to disable two-factor authentication and then re-enable two-factor authentication using your new number.

Rather than having a code sent to you via SMS when you sign in, an authenticator app on your phone can generate a code. You can enter this into Employment Hero the same way as with text codes. Authenticator apps do not have access to your Employment Hero account or your personal/sensitive information.

There are several authenticator apps available for your devices. We generally recommend the following:

• Google Authenticator: iOS | Android
• Twilio Authy: iOS | Android
• Microsoft Authenticator: iOS | Android

The below-listed countries support the ability to receive a two-factor authentication code via a text message:

• Australia.
• Aland islands.
• Cocos islands.
• Christmas island.
• Finland.
• Malaysia.
• New Zealand.
• Philippines.
• Singapore.
• Vietnam.
• United Kingdom.

2FA adds a strong layer of account security because it neutralises the risks associated with compromised passwords. By involving you in the login process, attackers will not be able to access your account, even if they have compromised your email and password credentials. Employment Hero platforms contain sensitive personal information such as contact, banking, and statutory details. By securing your account with 2FA, you are reducing the likelihood of attackers gaining access to this information.