Question
When is two-factor authentication (2FA) required?
Answer
Two-factor authentication (2FA) is a method of securing your account by adding an extra layer of security. This can be in the form of a code sent to your phone via SMS, using an authentication app on your device, or a push notification from the Employment Hero Work (EH Work) app.
You will be required to perform your 2FA method when logging into your Employment Hero account, or when accessing sensitive information within the platform.
2FA is also required when accessing the following information. This includes your own information, as well as any other accounts you may have access to:
Account
- When logging into your Employment Hero account.
- If "Remember me for X days" is toggled when entering your 2FA method, you will not need to enter your 2FA method for subsequent logins until the token expires.
Employee File
- Bank details
- Statutory details
Account Settings
Required after changing the following:
- Account email
- Account password
- Recovery response
- When disabling 2FA
Exemptions for 2FA
-
If you have previously verified 2FA on the current device and selected to remember the device for 45 days.
-
If you use a passkey to login. See this article to find out more about passkeys.
Explore related content
- How to set up 2FA: This article walks you through the steps to enable 2FA for your account.
- Use the EH Work app as a 2FA app: This article guides you through the steps to enable the EH Work app as a 2FA method for your account.