Question

How do I contact the support team?

Answer

For any issues relating to the software, our team of specialist supporters are on hand between 9:00am to 5:00pm, Monday to Friday (excluding public holidays) via either a ticketing platform or Live Chat. There are several ways Full Access Users can contact the support team:

• Click on the Support icon in the bottom right corner of the screen.
• Follow the prompts to transfer to an agent for Live Chat or submit a query with the team.

You can find a full library of information in our Help Centre.

If you or an employee is unable to access an account, this handy article explains how you can reset your password, 2FA or unlock an account via the HR platform. If your query relates to the Employment Hero Work app, please resubmit your query with our Employment Hero Work Support team here.

The team is waiting and looking forward to hearing from you!