How do I contact support?

Question

How do I contact the support team?

Answer

For any issues relating to the software, our team of specialist supporters are on hand between 9:00am to 5:00pm, Monday to Friday (excluding public holidays) via either a ticketing platform or Live Chat. There are several ways Full Access Users can contact the support team:

  • Click on the Support icon in the bottom right corner of the screen. Follow the prompts to transfer to an agent for Live Chat or submit a query with the team.
  • WhatsApp +65-9711 1250 and a member of the team will get back to you (for Malaysia and Singapore customers).

Alternatively, you can find a full library of information in our Help Centre.

If you or an employee is unable to access an account, this handy article explains how you can reset your password, 2FA or unlock an account via the HR platform If your query relates to the Swag app, please resubmit your query with our Swag Support team here.

The team is waiting and looking forward to hearing from you!

Was this article helpful?
1 out of 21 found this helpful

Comments

0 comments

Please sign in to leave a comment.