Here are our product releases for Week 43 of 2025, which includes October 20-24, 2025.

AI

HR Agent

Description: The current HeroAI architecture was built in 2023. As everyone knows, LLMs and the surrounding technologies have evolved at a staggering pace. Given some of our future (very exciting) plans for HeroAI, we needed to rebuild HeroAI from the ground up: simpler, stronger, and ready to tackle some big problems.

What’s changed? We have rebuilt HeroAI’s existing features (Workcoach, KBAs, Policies) into a new agentic framework, which utilises the thinking capabilities of the latest foundation models. HeroAI will also incrementally deliver the message to the user as soon as the LLM generates it, and uses markdown formatting to deliver responses that are bolder and easier to digest.

Why the change? This is the foundational first step for HeroAI. Now that our agent has mastered all our company knowledge, our next phase will be to enable personalised responses: think checking leave balances, rosters or pay information.

Release Schedule: 28/10: Public release

Target Users: HeroAI users (All regions except SEA, all paid plans)

Automations

Custom Forms Workflow Integration: Linked Workflow Visibility

Release Date: 23/10/2025

Target Users: Global Forms and Workflow users (EU, Employment Plus and Platinum)

Description: Admins lack visibility into which workflows are linked to each form, making it hard to manage, troubleshoot, or audit configurations. This causes duplication, misconfiguration, and low transparency, leading to confusion, inefficiency, and higher support burden as forms and workflows scale.

Product features: Linked Workflows section added to each form’s Settings tab, showing all published workflows that use that form.

• Workflow details displayed: name, last published date & time, publisher, and a “View Workflow” action.
• Empty state message when no workflows are linked (“No published workflows currently use this form”).
• Permission handling: users without workflow access can still see the section but only as read-only text with an informational message.
• View Workflow action opens the workflow configuration page in a new tab.
• Publisher display logic: shows “(Deactivated)” for inactive users, “Deleted User” for deleted records, and “—” for missing data.

Core HR

Forms in Employee File – Slices 1 & 2

Release Date: 20 Oct 2025

Initiative: We’ve introduced a new Forms tab within the Employee File, allowing users with permission to access all of an employee’s completed form submissions directly from their record — no need to access via the forms module, which shows submissions per form rather than per employee.

What’s in this release?

• Slice 1 – Forms Table:
  • New “Forms” tab under Employee File → Documents
  • Displays all submitted forms linked to the employee
  • Searchable and sortable by name, date
  • View permission-controlled via permissions (Under Employee Permissions -> Non-payrol
• Slice 2 – Form Status:
• Added Status column (Approved, Declined, Pending, Submitted)
• Enables sorting by form status for easier tracking

Why this matters: This release centralises employee documentation, reducing admin overhead and improving compliance. Users with permission can now access all of an employees submitted forms directly within the Employee File.

Target Users: Global, Platinum, Employment Plus, Employment Unlimited

HR Rostering and Timesheets

Real-Time Shift Costing View for Roster Managers

Description: Roster Managers using Work Site and Position-based rosters can now view real-time shift costing directly in the roster! Costing data is now visible at every level from the entire roster down to individual employees helping managers make smarter, more cost-effective scheduling decisions.

What’s Improved: The new Roster Costing feature experience provides clear, actionable insights through a redesigned interface:

• View total costs at Roster, Work Site, Position, and Employee levels.
• Spot potential overtime and compliance risks early.\
• Assess hours, costs, and shift counts in one simple view.

Why It Matters: This update gives managers full visibility into labour costs before publishing rosters making it easier to stay on budget, plan efficiently, and align staffing with sales forecasts and operational goals.

Release Schedule: 23/10/2025

Target Users: Orgs using work sites and position rostering

WP Employee Profile Release

Description: This release introduces Primary Worksite and Primary Position fields throughout the employee lifecycle, enabling admins to clearly designate and manage an employee's main assignment. This enhancement streamlines workforce management by automatically populating primary worksite and position data across rostering, timesheets, and reporting modules. The Primary Position acts as the system’s anchor for payroll, rostering, and reporting — ensuring every employee has one consistent ‘home role’ that drives downstream logic.

Previously, there was no dedicated field to capture an employee's primary worksite and primary position during onboarding or within employment details, creating inefficiencies in workforce management and impacting downstream processes like compliance, payroll alignment, and workforce planning.

Now, Primary Worksite and Primary Position fields are available in employee onboarding (Pay Details section) and Employment Details

• "Primary" badge displays in Position Details to clearly identify the employee's main assignment.
• CSV import support for bulk assignment of primary and additional worksites and positions.
• Auto-population of cost centres based on selected worksite and position.
• Automatic sync between Employment Details and Position Details when primary assignment change.
• Automatic cleanup removes deactivated positions from employee profiles when marked as primary.
• Validation ensures both worksite and position are selected together, maintaining data integrity

IT Ops and Security

Allow Payroll Users to Set Up both Authenticator App and SMS Authentication 2FA Methods on the EH Work App

Description: As we are moving towards removing the use of Email as a 2FA method for all Payroll users across both web and mobile app, we need to ensure users can easily manage their 2FA methods on both platforms. Previously, payroll users were only able to set up one method of 2FA on the EH Work App. To improve user’s ability to manage their security settings on the go, users will be able to do the following from app version 2.65.2 onwards:

• See which 2FA method they have setup.
• Set up a second 2FA method.
• Disable a 2FA method (if both have been setup).

This update provides parity with our HR users.

Release Date: 22 October 2025

Target Users: Payroll Users on EH Work App

NZ Payroll

Public Holiday Automation for Timesheets

Objective: Allow users to bulk apply public holiday not worked to timesheets

Description: We are excited to announce the release of a significant enhancement to our payroll timesheets module. This feature is designed to eliminate manual data entry errors, ensure compliance with complex "Otherwise Working Day" tests, and deliver maximum payroll accuracy for our mutual customers.

Key Benefits: The new automation streamlines one of the most error-prone parts of payroll processing:

• Zero Manual Entry: The system automatically identifies gazetted public holidays and handles entitlement checks and timesheet creation, drastically reducing the administrative burden on managers and employees.
• Guaranteed Accuracy: Built-in logic performs the required "Otherwise Working Day" test for all eligible employees (full-time, part-time, and casual).
• Bulk Processing for Admins: Administrators can now apply unworked public holidays for all eligible employees with a single click during the timesheet approval process, ensuring everyone is paid correctly and on time.
• Automatic Split Shifts: For employees who work on a public holiday, the system automatically assigns the correct "Public Holiday Worked" pay type, even splitting shifts that cross midnight to isolate the exact hours worked on the holiday.

Release Date: 22/10/2025

Target Users: Payroll Admins

Pre-Payroll (Leave and Expenses)

Including Pending Time Off in "Prevent Negative Time Off Balance" Calculation

Description: Added the option for admins to account for pending time off in the available time off balance when preventing negative leave. A radio button group was added when Prevent negative time off balance is ticked:

• Option A (original logic and default selection): Based on approved leave only
• Option B: Based on approved + pending leave

Some organisations consider pending leave as part of the “used balance,” so with this new options users cannot oversubscribe their entitlement while requests are still pending approval.

Release Schedule: 20 Oct 2025

Target Users: Global AIOP

Recruitment

1-Click Job Posting – NLP Refresh

Description: We’ve refreshed the 1-Click Job Posting experience to make it faster and clearer for hirers to create jobs using natural language. The new NLP-powered search bar interprets queries like “I need a casual barista in Sydney” or "Looking for a senior software engineer in Melbourne, full-time remote position" to auto-populate job details and generate an AI-written job description with live preview.

• NLP search bar added to dashboard widget
• Improved AI job descriptions generated on the fly (more accurate and tailored descriptions, and can now make a description for any job)
• Live preview of job posting
• Added customisable fields (workplace type, job type)
• 'What happens next' messaging

Release Date: 23/10/25

Target Users: AU, UK, NZ (users with job posting permission)