Error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Employing Entity | Employing entity does not exist on EH Payroll classic |
Explanation
The error occurs if the employing entity does not exist within EH Payroll classic, because of this, Employment Hero automatically disables the employing entity causing this issue.
Important
Employment Hero does not allow you to delete an employing entity, while there are still employees linked to it.
Solution
Adding the employing entity to your payroll platform and then re-syncing the two platforms will resolve this issue for you.
Resolve this error
- Log into EH Payroll classic.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Employing Entities button.
- Click the Manage Employing Entities tab.
- Click the Add button.
- Complete the following fields:
- Name.
- NZBN.
- Address line 1.
- Address line 2.
- Town/City, postcode.
- Contact name.
- Contact phone number.
- Contact fax number.
- Contact email address.
- Pay slip notification from email address.
- External ID.
- Click the Save button.
- Log in to Employment Hero.
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Employees section, click the Update from Payroll button.
Helpful Hint
The Organisation Details section will now show a grey Updated button and means Employment Hero has successfully imported your organisation details from EH Payroll classic.
Explore related content
- Payroll integration issues dashboard: This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisations leave categories: This feature allows you to synchronise the leave categories created on EH Payroll classic and make them selectable within Employment Hero.