Error
| Type. | Feature. | Error Name. |
|---|---|---|
| Import conflict. | Employee file. | Employee does not exist on Xero. |
Explanation
You will encounter this error when a user's employee file only exists on your Employment Hero platform and not on your Xero platform.
Solution
To resolve this error, you will need to transfer the employee record on your Employment Hero platform over to your Xero platform.
How to transfer an employee record
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Use EH Data button.
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