Xero error: Leave category does not exist

Jimmy

Updated 13 February 2022 22:56

Error

Type.	Feature.	Error Name.
Import conflict.	Leave Category.	Leave category does not exist in Xero.

Explanation

This error occurs when a leave category does not exist on your Xero platform. When your Employment Hero platform encounters this issue, it will automatically disable the affected leave category.

Important

You can not delete the leave category while there are employees linked to it.

Solution

You can resolve this error by adding the leave category to your Xero platform and then updating the data stored on your Employment Hero platform.

Resolve this error

Log in to your Xero platform.
Click on the Organisation Name button.
Click the Settings button.
Click the Payroll Settings button.
Click the Pay Items tab.
Click the Leave button.
Click the Add button.
Click either the Paid Time Off, Unpaid Time Off or Relevant Daily Pay buttons.
Complete the following fields:
- Leave name.
- Show balance to employee.
Click the Add button.
Log into your Employment Hero platform.
Click the Payroll Settings menu.
Click the Leave Categories submenu.
Click the Update From Payroll button.

Helpful Hint

The Leave Categories page will now show a greyed out Updated button. This means Employment Hero has successfully imported your leave categories from your Xero platform.