Pay category does not exist | Xero Error

Error

Type. Feature. Error Name.
Import conflict. Pay Category. Pay category does not exist in Xero.

Explanation

The error occurs when a pay category does not exist on your Xero platform. When your Employment Hero platform encounters this issue, it will automatically disable the affected pay category.

Important

You can not delete the pay category, while there are employees linked to it.

Solution

You can resolve this error by adding the pay category to your Xero platform and then updating the data stored on your Employment Hero platform.

Resolve this error
  1. Log in to your Xero platform.
  2. Click on the Organisation Name   button.
  3. Click the Settings button.
    Xero_1.jpg
  4. Click the Payroll Settings button.
    Xero_2.jpg
  5. Click the Pay Items tab.
  6. Click the Earnings button.
  7. Click the Add   button.
  8. Click on the required earning type.
  9. Complete the required fields and click the Add button.
    Pay_Category__NZ__1.jpg
  10. Log into your Employment Hero platform.
  11. Click the   Settings menu.
  12. Click the Pay Categories submenu.
  13. Click the   Update From Payroll button.
    Xero_4.jpg

    Helpful Hint

    The Pay Categories page will now show a greyed out   Updated button. It means we have successfully imported your pay categories from your Xero platform.

    Xero_5.jpg

Author recommended

So you have now resolved your xero error and you are now wondering, what next can I do. There are two recommendations I would make on this front and they are:

  • Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.
Was this article helpful?
0 out of 1 found this helpful

Comments

0 comments

Please sign in to leave a comment.