1. Employment Hero Help Centre (NZ)
  2. HR Web Platform
  3. Managing HR Data by Integration
  4. Payroll Integrations
  5. Xero platform
  6. Import Conflicts

Xero error: Pay schedule does not exist

Jimmy
Updated

Error

Type. Feature. Error Name.
Import conflict. Pay Schedule. Pay schedule does not exist in Xero.

Explanation

This error occurs when a pay schedule does not exist on your Xero platform. When your Employment Hero platform encounters this issue, it will automatically disable the affected pay schedule.

Important

You can not delete the pay schedule, while there are employees linked to it.

Solution

You can resolve this error by adding the pay category to your Xero platform and then updating the data stored on your Employment Hero platform.

Resolving this error
  1. Log in to your Xero platform.
  2. Click on the Organisation Name   button.
  3. Click the Settings button.
    Pay__UK__1.jpg
  4. Click the Payroll Settings button.
    Pay__UK__2.jpg
  5. Click the Calendar tab.
  6. Click the Add button.
    Pay_Schedule__NZ__1.jpg
  7. Complete the following fields:
    • Pay period.
    • Name.
    • Start date.
    • First payment date.
    • Make this my default pay calendar for new employees.
  8. Click the Add button.
    Pay_Schedule__NZ__2.jpg
  9. Log into your Employment Hero platform.
  10. Click the   Payroll Settings menu.
  11. Click the Pay Schedules submenu.
  12. Click the   Update From Payroll button.
    Xero_5.jpg

    Helpful Hint

    The Pay Schedules page will now show a greyed out   Updated button. This means Employment Hero has successfully imported your pay schedules from your Xero platform.

    Xero_6.jpg
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