If an employee notifies you they have not received emails from the payroll platform, you can use the Mail Log feature to see if any emails have bounced and/or dropped. If there are emails that have bounced and/or dropped, there is an Unblock feature you can use to resend the email to the employee.
Helpful Hint
If an email has the status of bounced, this means the recipient's email has refused to accept the delivery of the email. If the email has dropped, this means the email has bounced multiple times and the payroll platform has not emailed the message out.
Availability
| Payroll Plan: | Essentials | Standard | Premium |
Data management
This premise will explain how you can unblock an employee email the platform has sent out.
- Click the Business Settings menu.
- Click the Payroll Settings submenu..
- Click the Mail Log button.
- Complete the following fields:
- Email.
- Template.
- Click the Filter button.
- Click the tick box next to each employee that needs unblocking.
- Click the Unblock Email Addresses button.
Author recommended
So you have now unblocked an employee email and you are now wondering what next can I do. There are two recommendations I would make on this front and they are:
- Payroll Platform: Restricted Email Domains This article covers restricted email domains and why you can not use these types of email within certain fields on the payroll platform.
- My Payroll Notifications This feature is where a user can configure what emails the platform sends out to them when a certain action occurs in platform.
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