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Fix payroll integration issues on the dashboard

James Nixon
Updated
EH Content Team

Available for the following plans: Employment Lite, Employment Plus, Employment Unlimited

When syncing data changes from Employment Hero to your chosen payroll classic platform, you may face integration problems, resulting in data errors.

Accordingly, the Payroll Integration Issues Dashboard feature is there to provide a central hub to investigate and resolve such data integration pitfalls. These are broken down into three areas: employee file, leave requests, and timesheets. The feature also gives you the tools to re-sync a data source once you have resolved previous errors.

Getting started

  Select the tab below that names the payroll platform you have integrated Employment Hero with.

EH Payroll Xero

Available for the following HR plans: Premium, Platinum
Available for the following Payroll plans: Standard, Premium
Available for the following user access levels: Employee, Manager, Admin

Re-sync data: Individually
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Employee Files, Leave Requests, or Timesheets tab.
  5. Click the Actions   button.
  6. Click the   Re-Sync button.
    Dashboard_1.jpg
  7. Click the OK button.
    Dashboard_2.jpg
Re-sync data: In bulk
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Employee Files, Leave Requests, or Timesheets tab.
  5. Select the errors that need to be re-synced.
  6. Click the Re-Sync button.
    Dashboard_3.jpg
  7. Click the OK button.
    Dashboard_4.jpg

Maintain

  Select the tab below that names the payroll classic platform you integrated Employment Hero with.

EH Payroll Xero

Available for the following HR plans: Premium, Platinum
Available for the following Payroll plans: Standard, Premium
Available for the following user access levels: Employee, Manager, Admin

View sync error details
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Employee Files, Leave Requests, or Timesheets tab.
  5. Click the Actions   button.
  6. Click the   View Details button.
    Dashboard_5.jpg
Hide dashboard data: Individually
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Leave Requests or Timesheets tab.
  5. Click the Actions   button.
  6. Click the   Hide from Dashboard button.
    Dashboard_6.jpg
  7. Click the OK button.
    Dashboard_7.jpg
Hide dashboard data: In bulk
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Leave Requests or Timesheets tab.
  5. Select the errors that need to be hidden.
  6. Click the Hide from Dashboard button.
    Dashboard_8.jpg
  7. Click the OK button.
    Dashboard_9.jpg

Troubleshooting payroll sync issues

Check if the employee is set to 'Sync to Payroll' in their employee file
  1. Log in to Employment Hero.
  2. Click on People on the left-hand side navigation menu.
  3. Click on Employees List.
  4. Select the employee who is not syncing to payroll.
  5. Click on the Pay & Compensation tab.
  6. Click on Pay Details.
  7. Click on Pay Run Details. 
  8. Make sure that Synchronise with payroll has been ticked for this employee.
How do I import pay slips automatically?

Employment Hero will check once a day for eligible pay slips and requires three conditions to import pay slips automatically from your payroll platform, they are:

  • A finalised pay run.
  • A published pay slip.
  • The paid date is within four days of the current date, i.e., three days prior and/or three days after the current date.
How to fix Error 400
If you are getting an "Error 400" message when syncing Employment Hero to your Payroll Classic platform, this is usually because there have been work types that have been deleted in the Payroll System. Since Employment Hero is your source of truth, any changes that have been made in Payroll needs to be manually updated in Employment Hero to flow through.

To troubleshoot this issue, follow the 2 part set of steps below:

Part 1:
  • Click Settings.
  • Click Work types.
  • Click Update Payroll.
Part 2:
  1. Click the Settings menu.
  2. Click Payroll Integrations Dashboard.
  3. Select the employees whose errors need to be fixed.
  4. Click Re-sync.
What is an import conflict?
Import conflicts are notifications indicating changes between HR and Payroll classic platforms. They do not typically require action. However, errors on the Payroll Integration Dashboard may require action, so pay attention to these. For more information about import conflicts, see this article.
Where should I update information about employees?
To update information about an individual, use Employment Hero.
For changes affecting multiple employees, use the Payroll classic platform and then pull the information across to Employment Hero.
Check the employee file to see if there is missing data
  1. Log in to Employment Hero.
  2. Click on People on the left-hand side navigation menu.
  3. Click on Employees List.
  4. Select the employee who is not syncing to payroll.
  5. Check to see if Employment Hero has provided a notification that not all details are filled.
  6. If you see a notification (on the employee file), then fill in any missing details to ensure that the sync can occur.

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