1. Employment Hero Help Centre (NZ)
  2. HR Platform
  3. General Settings
  4. Payroll Settings
  5. Payroll Setup

Fix payroll integration issues on the dashboard

James Nixon
Updated
EH Content Team

When syncing data changes from Employment Hero HR to your chosen payroll platform, you may face integration problems, resulting in data errors.

Accordingly, the Payroll Integration Issues Dashboard feature is there to provide a central hub to investigate and resolve such data integration pitfalls. These are broken down into three areas: employee file, leave requests, and timesheets. The feature also gives you the tools to re-sync a data source once you have resolved previous errors.

Getting started

  Select the tab below that names the payroll platform you integrated your Employment Hero platform with.

EH Payroll KeyPay Xero

Availability

HR Plan:   Premium   Platinum
Payroll Plan:   Standard   Premium
  User Access:   Employee         Manager         Admin      
Re-sync data: Individually
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Employee Files, Leave Requests, or Timesheets tab.
  5. Click the Actions   button.
  6. Click the   Re-Sync button.
    Dashboard_1.jpg
  7. Click the OK button.
    Dashboard_2.jpg
Re-sync data: In bulk
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Employee Files, Leave Requests, or Timesheets tab.
  5. Select the errors that need to be re-synced.
  6. Click the Re-Sync button.
    Dashboard_3.jpg
  7. Click the OK button.
    Dashboard_4.jpg

Maintain

  Select the tab below that names the payroll platform you integrated your Employment Hero platform with.

EH Payroll KeyPay Xero

Availability

HR Plan:   Premium   Platinum
Payroll Plan:   Standard   Premium
  User Access:   Employee         Manager         Admin      
View sync error details
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Employee Files, Leave Requests, or Timesheets tab.
  5. Click the Actions   button.
  6. Click the   View Details button.
    Dashboard_5.jpg
Hide dashboard data: Individually
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Leave Requests or Timesheets tab.
  5. Click the Actions   button.
  6. Click the   Hide from Dashboard button.
    Dashboard_6.jpg
  7. Click the OK button.
    Dashboard_7.jpg
Hide dashboard data: In bulk
  1. Log in to Employment Hero.
  2. Click the   Settings menu.
  3. Click the Payroll Integration Issues submenu.
  4. Click either the Leave Requests or Timesheets tab.
  5. Select the errors that need to be hidden.
  6. Click the Hide from Dashboard button.
    Dashboard_8.jpg
  7. Click the OK button.
    Dashboard_9.jpg

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