Question
How do I send a password reset email to a user?
Availability
| Learning Plan: | Standard | Plus |
Answer
You can use the Send Password Reset feature within the User Management module to send a password reset email to a user that has forgotten their login details and can not access your organisation's learning platform.
Send a password reset email
- Click the Your Profile button.
- Click the Administrator button.
- Click the User tab.
- Hover of the user that needs a password reset email sent.
- Click the button.
- Select the Send Password Reset button.
Author recommended
So you have now sent a password reset email and you are now wondering what next can I do. There are two recommendations I would make on this front and they are:
- Learning platform: User Access Comparison This comparison article will walk you through the different learning platform access levels you can grant your employees.
- Learning FAQ: How Do I Block a User? This FAQ answer a common question we receive about how you can block a user from accessing your organisation's learning platform.