Internet connection

Please check that your device has a stable internet connection by running a speed test, then wait for the results to load.

Device

Some devices may not display or perform well on a mobile device. If so, please access this course on a desktop computer instead.

Browser and browser settings

For the best learning experience, we recommend using Google Chrome as your web browser on your desktop or laptop device.

Still not working?

If you have followed the steps above and the course still will not load, or displays as a blank screen, please follow the steps below:

1. Click the   button located to the left of the URL in the URL field.
2. Click the Site Settings button.
3. Set the JavaScript,  Images, and Popups and Redirects fields to the Allow option.
4. You will arrive back at the page of the loading/blank course.
5. Click the Reload button.
6. You may now resume your course. 

You may also try opening the course in another browser, such as Microsoft Edge. Once you have followed all the steps shown and it still shows up blank, kindly refer to your administrator and IT team for further assistance. You may need help whitelisting our learning domains.

1. Log into Employment Hero. 
2. On the left-hand side menu, click on Development.
3. Click on My Learning.
4. Click on Explore and Enrol.
5. Go1 will open in another tab.
6. Click on Try Go1 Learn.
   
7. Click on Learning.
   
8. Click on the medal icon to download your certificate of completion.
   

Learners can remove items from their accounts if you no longer wish to do them or have added them in error. To do this for courses and awards, the learner can go to your Profile page by clicking on their name in the top right and selecting the Profile option.

From here, they can find what they wish to remove, click the three dots button, and then click the Remove or Leave Course button. For standalone items, and interactive files that have been assigned, learners can remove the items from their dashboard or My Learning page. If the interactive file is in progress, the learner will need to ask their administrator to delete their enrolment from it instead.

Did you know the learning platform has roughly 90,000 pieces of content that might be applicable? This is where our Customer Success Team can help. Our team of Learning Experts will be able to work alongside you to co-curate a more targeted learning package to suit your needs, all included in your trial. Our Customer Success Team is here to help you succeed in getting the most out of your Microsoft Teams learning experience with Employment Hero. So do not hesitate to contact us at support@go1.com or go to https://www.go1.com/contact-us to see how we can help you. 

You can use the Active User feature in the User Management module to unblock a user and let them log in to your organisation's learning platform.

1. Log into Employment Hero. 
2. On the left-hand side menu, click on Development.
3. Click on My Learning.
4. Click on Explore and Enrol.
5. Go1 will open in another tab.
6. Click your initials on the top right-hand side.
7. Click the Administer button.
   
8. Click the User tab.
9. Hover over the user that needs to be unblocked.
10. Click the   button.
11. Select the Edit button.
12. Click the Active button.
13. Click the Save button.

When you add a user into the HR platform and you are connected to the Learning platform, Go1 will create an account for that individual with their HR account email. If the employee's account email is their personal email address, this will flow through to Go1, however, if you changed their email address in HR this change will not reflect in Go1.  You can absolutely change a users email address in Go1, though kindly note:

• You can only change the email address of a user if it is associated with your company domain.
• If you require an email address change that is not associated with your company domain, the employee needs to update their own email address.
• Having different account emails in the HR and Go1 platforms may impact the employee's ability to click through from HR platform and access the Go1 platform
  
  

If you need to merge or transfer data between two user profiles in GO1, such as combining a personal email profile with a work email profile, here is a step-by-step guide to help you manage the process smoothly. Unfortunately, GO1 does not support direct merging of profiles, but you can transfer course completion histories from one profile to another.

Step 1: Export historical course enrolment records

First, you need to export the historical course enrolment records from the profile you wish to merge (in this case, the personal email profile). This will allow you to save all the completed courses and their details from the original account. GO1 provides a detailed guide on how to export these records, How to Export Historical Course Enrollment Records.

Step 2: Import historical enrolment records

After exporting the course enrolments, the next step is to import these records into the primary profile (the work email profile). This will combine the learning histories into a single account. GO1 also offers a guide complete with a video tutorial to help in this process, How to Import Historical Enrollment Records When preparing the CSV file for import, ensure that it uses the work email address correctly to link the records to the desired profile.

Tips for a Smooth Transition

Double-check the CSV files to ensure that all data matches the correct user profiles before importing. Review the completion statuses in the CSV file to maintain accurate records in the work email profile.

By following these steps, you can effectively manage the transition of course records from one profile to another, ensuring a seamless integration of learning histories.

From the My Team Overview tab you can access the profile page for your team members, which has an Assign Learning Course feature.

1. Click the My Team menu.
2. Click the Overview tab.
3. Click the team member who needs learnings assigned.
4. Click the Assign button.
5. Select the learning resource and click the Continue button.
6. Enter the due date and click the Assign button.

You may sometimes want to remove items that a learner was wrongly assigned or should not have started. For assigned items, if it is a course or award,  go to the learner's Profile, find the item that you wish to remove, click the Three Dots button, and then click the Remove button.

For standalone documents or interactive SCORM files, learners will need to remove these from their dashboard or My Learning page. Or, you may also remove the status from Administer Enrolments tab. For in-progress items, you will need to delete the learner's enrolment from the item via the Reports tab in the learning item. Which you can access by going to the Settings page for the interactive file.

If the item was started from enrolment, this will delete it completely. However, if the item was originally started from Assigned status, it will go back to Assigned status and will then need to be removed as above. If an item is assigned to a learner through a group, you will need to remove the user from the group or alternatively remove the learning item from the group.

List of emails sent from the learning platform

Account creation

Email Subject.	Triggered By.	Sent To.
Welcome to {primary_domain Go1 Learn}.	Learner self registers.	Learner receives an email notification.
Welcome to {primary_domain Go1 Learn}.	Learner added to the portal.	Learner receives an email notification.
Welcome to {primary_domain Go1 Learn}.	Learner invited to the portal.	Learner invited to the portal.

Assignment feedback

Email Subject.	Triggered By.	Sent To.
Feedback on {assignment_ name} from {assessor_full_ name}.	A user has commented on this learner’s assignment submission.	Learner receives an email notification.
Feedback on {assignment_ name} from {learner_full_ name} .	A user has commented on an assignment submission managed by this assessor.	Assessor receives an email notification.

Assigned learning

Email Subject.	Triggered By.	Sent To.
You have added {course_name} to My Learning.	Learner assigned to a course by themselves without a due date.	Learner receives an email notification.
You have been assigned to {course_name}.	Learner assigned to a course without a due date.	Learner receives an email notification.
You have been assigned to {course_name}.	Learner assigned to a course through a group.	Learner receives an email notification.
You have been assigned to {award_name }.	Learner assigned to an award through a group.	Learner receives an email notification.

Award enrolment

Email Subject.	Triggered By.	Sent To.
You have been enrolled into: {award_name}.	Learner enrolled into an award by themselves.	Learner receives an email notification.

Award expiry reminders

Email Subject.	Triggered By.	Sent To.
Your enrolment in {award_title} is expiring soon.	Learner has an upcoming expiry date for their enrolment in an award.	Learner receives an email notification.
{award_title} expires today.	Learner has reached the expiry date for their enrolment in an award.	Learner receives an email notification.
{award_title} has expired.	Learner has exceeded an expiry date for their enrolment in an award.	Learner receives an email notification.
{learner_full_name} enrolment in {award_title} is expiring soon.	A learner managed by this manager has an upcoming expiry date for their enrolment in an award.	Manager receives an email notification.
{learner_full_name} enrolment on {award_title} expires today.	A learner managed by this manager has reached the expiry date for their enrolment in an award.	Manager receives an email notification.
{learner_full_name} enrolment in {award_title} has expired.	A learner managed by this manager has exceeded an expiry date for their enrolment in an award.	Manager receives an email notification.
{learner_full_name} enrolment in {award_title} expires soon.	An expiry date for an award enrolment managed by this assessor is upcoming.	Assessor receives an email notification.
{learner_full_name} enrolment in {award_title} expires today.	An expiry date for an award enrolment managed by this assessor is expiring.	Assessor receives an email notification.
{learner_full_name} enrolment in {award_title} has expired.	The learner has exceeded an expiry date for an award enrolment managed by this assessor.	Assessor receives an email notification.

Enrolment creation

Email Subject.	Triggered By.	Sent To.
You have been enrolled into: {course_name}.	Learner enrolled in a course.	Learner receives an email notification.
User enrolment in {course_name}.	Learner enrolled in a course.	Author receives an email notification.

Event reminders

Email Subject.	Triggered By.	Sent To.
Reminder: {event_name} on {event_start_date}.	Learner has an upcoming event.	Learner receives an email notification.
Reminder: {event_name} is on today.	Learner has an event beginning today.	Learner receives an email notification.
Reminder: {event_name} begins on {event_start_date}.	Assessor has an upcoming event they manage.	Assessor receives an email notification.
Reminder: {event_name} is on today.	Assessor has an event they manage beginning today.	Assessor receives an email notification.

External learning record moderation

Email Subject.	Triggered By.	Sent To.
{submitter_full_name} has recorded learning for you on {award_title}.	Learner’s award enrolment has an external learning record added by an assessor.	Learner receives an email notification.
{Submitter_full_name} has edited your learning record on {award_title}.	Learner’s award enrolment has an external learning record edited by an assessor.	Learner receives an email notification.
{award_item_title} passed on {award_title}.	Learner’s award enrolment has an external learning record passed by an assessor.	Learner receives an email notification.
{learner_full_name} has recorded learning on {award_title}.	An award enrolment managed by this assessor has an external learning record added.	Assessor receives an email notification.
{learner_full_name's} learning record has been changed on {award_title}.	An award enrolment managed by this assessor has an external learning record passed.	Assessor receives an email notification.

Scheduled learning

Email Subject.	Triggered By.	Sent To.
There's still time to complete {learning_object_title}.	Learner has an upcoming due date requiring them to complete their enrolment in a course, standalone learning item or award.	Learner receives an email notification.
{learning_object_title} is now due.	Learner has reached the due date for them to complete their enrolment in a course, standalone learning item or award.	Learner receives an email notification.
{learning_object_title} is now overdue.	Learner has exceeded the due date for them to complete their enrolment in a course, standalone learning item or award.	Learner receives an email notification.
Reminder: {learner_full_name} still  needs to complete {learning_object_title}.	A learner managed by this manager, has an upcoming due date regarding completion of a course, standalone learning item or award.	Manager receives an email notification.
{learning_object_title} is due for {learner_full_name}.	A learner managed by this manager, has reached the due date regarding completion of a course, standalone learning item or award.	Manager receives an email notification
{learning_object_title} is overdue for {learner_full_ name}.	A learner managed by this manager, has exceeded the due date for them to complete a course, standalone learning item or award.	Manager receives an email notification.
Reminder: {learner_full_name} needs to complete {learning_ object_title}.	An enrolment managed by this assessor has an upcoming completion due date for a course, standalone learning item or award.	Assessor receives an email notification.
{learning_object_title} is due for {learner_full_name}.	An enrolment managed by this assessor has reached the due date for completion of that course, standalone learning item or award.	Assessor receives an email notification.
{learning_object_title} overdue for {learner_full_name }.	An enrolment managed by this assessor has exceeded the due date for them to complete a course, standalone learning item or award.	Assessor receives an email notification.
You have been assigned to {course_name}.	Learner assigned to a course with a due date.	Learner receives an email notification.
You have added {course_name} to My Learning.	Learner assigned to a course by themselves, with a due date.	Learner receives an email notification.

From the Explore page you can select a course, which will then show an Assign Learning Course feature that you can use to assign it to a user or a group.

1. Click the Explore menu.
2. Select the desired learning course.
3. Click the Assign button.
4. Complete the following fields:
   • Learners.
   • Groups.
   • Due date.
5. Click the Assign button.

The Settings section of your course enables you to apply additional logic to your course access and enrolments. You can access this page via the Course Overview page. The below explains some of the General Settings and Enrolment settings you can configure. 

General Settings

• You have the option to disable course discussions. Course discussions are a basic forum within the course, enabling learners to converse about the learning materials.
• Specify course authors, i.e. the users attributed as the creators of this training material.
• Specify course assessors, i.e. users who are responsible for marking any assessable components of your course.

Enrolment

• It is possible to customise your course into an enquiry-only course, meaning that users cannot self-enrol in the course, and enquiries are sent to the email contact of your choosing.
• If your course makes use of learning items that you have created separately, or that you have selected from the Go1 Content Hub, you can specify whether any existing enrolments against those learning items should be considered in relation to your learners' enrolments in your course. Find out more about reusing learning materials.
• You can disable re-enrolment, meaning learners can only complete the course once. But can still revisit the training materials following completion of their enrolment.
• The Course Creation feature allows you to create a learning course that can include a range of different learning items. For example, it can include an event, module, documents, quizzes, learning files, and more. You can also use this feature to unpubish a course if you no longer want it live; this feature replaces the ability to delete a course. Lastly, you can book into an event, assign the course to your users, add it to your playlist, or share it on social media.

1. Open the course that needs the settings page configured
2. Click the Settings tab.
3. Click the on the Settings option you want to configure.
4. Make the required changes and click the Save button.

Sometimes you may have a learner who is saying they have finished a course but it is still ‌not showing as completed. This is likely because the learner has not marked one or learning items within the course as complete.

​

When a learner says their course is not completing, ask them to please go back into the course and check the completion state of all sections. Make sure they mark those sections showing the status In Progress as Complete.

This must be done for all learning items within the course, including items such as documents and text resources. If the course was created by you or a member of your organisation, you can also manually update the enrolments within the course to change the status on your learner's behalf.

From the Course Overview page you can access the Course Learner Management page. On that page, you can select the learners who need a course reassigned, enter the new date, and then save the change. The page will then update to reflect the new due date you have specified for those learners, and we​ will inform your learners of this new date via email.

1. Search for the course or resource via the search bar in the top navigation.
2. Click on ther required course from the list of results.
3. Once you have the Course Overview page open, click the Manage button.
4. Select the users that need a course reassigned.
5. Click the Reassign button.
6. Complete the required fields and click the Reassign button.