Available for the following plans: Employment Plus, Employment Unlimited
Available for the following HR plans: Premium, Platinum
Available for the following user access levels: Manager , Admin
As a recruiter, reliable communication with your job applicants can help keep them in the loop regarding the status of their application. As well as allowing the applicant to ask for questions or feedback. The direct messaging feature allows you to communicate with job applicants in real-time, allowing instantaneous communication with job applicants and reducing your time to-hire.
Direct messaging is not available for all candidates. If this option is unavailable, it will not be visible for individual messages, or you will receive a notification indicating which candidates cannot be contacted when sending bulk messages. In these cases, you can reach out to candidates using the email option in your ATS instead.
Important
The applicant will receive the message on their Employment Hero Work app, rather than via a text message i.e. we will send a push notification to the applicant to inform them that they have received a message within the Employment Hero Work app.
Interactive demo
Daily activities
- Click the Recruitment menu.
- Click the Jobs tab.
- Click on the required job role.
- Click the Communication tab
- Enter your message into the Message field.
Helpful Hint
Not sure what to write? If you are on the Platinum HR classic plan, you can type a few points in, then click to have our AI help you generate a draft message. You will be able to refine the draft as you need before submitting.
- Click the Send Message button.
Warning
If you receive a message saying Your Message Thread has been Archived. You may only send messages via email. After clicking the Send Message button, it indicates that the candidate was manually added to the job listing, and therefore we do not support direct messaging for such candidates. Additionally, this same message will appear if you have blocked, blocked, deleted, disqualified, or hired the candidate.
- Click the Recruitment menu.
- Click the Jobs tab.
- Click on the required job role.
- Click the Communication tab
- Select the job applicants that need a message sent.
- Enter your message into the Message field.
Helpful Hint
Not sure what to write? If you are on the Platinum HR classic plan, you can type a few points in, then click to have our AI help you generate a draft message. You will be able to refine the draft as you need before submitting.
- Click the Send Message button.
Warning
If you receive a message saying Your Message Thread has been Archived. You may only send messages via email. After clicking the Send Message button, it indicates that the candidate was manually added to the job listing, and therefore we do not support direct messaging for such candidates. Additionally, this same message will appear if you have blocked, blocked, deleted, disqualified, or hired the candidate.
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- Manage your Gmail and recruitment module integration This article covers how you can connect your organisation's HR classic platform to your Gmail account.
- Manage your organisation's open recruitment roles This feature allows you to post job openings to a job board and manage the applicants that apply.