If you are using a journal integration (for example, Xero), you can try temporarily disabling your integration then re-enabling it on the Payroll platform.

It is advised that you export the current account configuration prior to disabling the integration in case the account mapping is not saved.

1. Click Business on the main menu then select Payroll Settings on the submenu.
2. Under Business Settings, click Chart of Accounts.
3. Click the Export Configuration button.
   

   
   

   
   Your chart of accounts should now be downloaded and accessible in your browser's download history.
   
   

4. Once again, click Business on the main menu then select Payroll Settings on the submenu.
5. Find the box that contains your active integration (for example, Xero). It will have the word 'Enabled' on it.
6. In the box, click the red circle with a red line through it (this is the 'Disable the integration' button).

   

7. With the integration disabled, now re-enable it by clicking the button where the red circle was when you first clicked it.
   
   

   Important

   Once the journal service has been re-enabled, review your Expense Categories to ensure all expense categories have a tax code/tax rate entered.

8. With the process complete, now re-attempt to export the journal.
   
   

   Helpful Hint

   If the problem persists, please refer to Employment Hero's support options.
   
   We recommend you take screenshots or a video of your screen while you encounter the problem. Showing what occurs on your screen can help Employment Hero to resolve the problem.