This article will go through the step-by-step process of what happens from a manager's point of view when an employee declines a shift. For an employee to be able to decline a shift, you need to give them access first (see here for details).

Step 1 - Employee declines shift

When a shift is assigned to an employee, they get a notification or email showing the details of the shift. They can then choose to accept or decline. For our example, we will say that they have chosen to click Decline.

Step 2 - Manager is notified

When the employee clicks Decline, an email will be sent‌ to the manager. For a manager to be notified of a declined shift, they need to have notifications turned on. Alternatively, they can log into the roster to view any unassigned shifts as when an employee declines a shift, it reverts to being unassigned.

The below example is an email received by a manager (who has notifications turned on) after an employee has declined a shift. A manager will be notified via email (below) when an employee declines a shift. They will not be notified via SMS.

Step 3 - The manager can reassign the shift

The manager can log in to the payroll platform and see the shift is now in the unassigned row of the roster. The manager can then follow the instructions here to reassign the shift. This has to be done from a browser/laptop.

Further information

Declined shifts within the manager's view

Currently there is no notification from within the platform that an employee has declined a shift. The only indication is that there will be unassigned shifts showing in the roster. The manager would need to check the app each morning or their emails for any declined shifts. And then login to your payroll platform to reassign the shift.

Explore related content:

How do I enable shift notifications for an employee | Payroll FAQ This FAQ answers a common user question we receive around how do I enable shift notifications.
Setup and manage rostering roles | Payroll Web Platform This feature allows you to create a roster group, such as front-of-house serving staff that you can then assign to your employees when entering their shift details.