What happens when an employee declines a shift via the Payroll Platform

When a shift is assigned to an employee, they get a notification or email showing the details of the shift. They can then choose to accept or decline. For our example, we will say that they have chosen to click Decline.

When the employee clicks Decline, an email will be sent‌ to the manager. For a manager to be notified of a declined shift, they need to have notifications turned on. Alternatively, they can log into the roster to view any unassigned shifts as when an employee declines a shift, it reverts to being unassigned.

The below example is an email received by a manager (who has notifications turned on) after an employee has declined a shift. A manager will be notified via email (below) when an employee declines a shift. They will not be notified via SMS.

The manager can log in to the payroll platform and see the shift is now in the unassigned row of the roster. The manager can then follow the instructions here to reassign the shift. This has to be done from a browser/laptop.

Currently there is no notification from within the platform that an employee has declined a shift. The only indication is that there will be unassigned shifts showing in the roster. The manager would need to check the app each morning or their emails for any declined shifts. And then login to your payroll platform to reassign the shift.