If you are having trouble resetting your Employment Hero password, using an incognito/private browser window can help to bypass the issue. Below are the steps we suggest taking.
If you want to learn how to reset your password, see this article.
What you need to do
Use incognito/private mode
Open your web browser in incognito or private mode. This helps avoid any cached data or extensions that might interfere with the password reset process.
Enter your account email
Ensure you are using the email address linked to your Employment Hero account (typically the one where you receive your payslips or log in to the Employment Hero Work app with).
Go to the Employment Hero login page
Select "Forgot Your Password"
After entering your email, click on Forgot your password. You should receive the reset email shortly after.
Why this works
We have seen cases where users correctly entered their account email but didn't receive the reset email due to various factors like cached data. Using incognito mode bypasses these potential issues, ensuring a clean start.
Additional steps if the issue persists
Verify your email
Make sure there are no typos in your email address.
Check with your organisation's administrator
They can confirm if you are using the correct email associated with your account.