To enhance security, Employment Hero now requires payroll integration re-authentication as part of its ISO27001 compliance.
Use the Re-Authenticate button on the Employment Hero Payroll Classic to complete this process. This guide explains how to find the button and re-authenticate successfully.
Important
To complete the re-authentication process, you must be an Admin in the HR platform and also be a Full access user in the Payroll platform. The email address for your logins to both the HR platform and the Payroll platform must also be the same.
If an HR admin user attempts to complete the re-authentication while not being a Full access user in the Payroll platform, the system (while initially appearing to work) will produce synchronisation errors. The user can also encounter the following error: 'Errors: Error 404: Record not found'.
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- Click the Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Re-Authenticate Details section, click the Re-Authenticate button
Further information
The re-authenticate button is mostly used when the integration between your HR and Payroll classic platform is not working as intended. A common cause of this is when the user who initially established the integration is removed from the platform, or has had their permissions revoked.
Explore related content
- Integrate with Employment Hero Payroll via the HR platform This article walks you through how to integrate the Employment Hero Payroll platform with your HR platform, ensuring the relevant data flows from the HR system to Payroll.
- Connect and configure the Learning Platform to the HR platform This article shows you how to connect and configure the Learning Platform to the HR platform.