1. Click your account user name.
2. From the drop-down menu, select Account Settings.
3. On the Employment Hero Authenticator tile, click the Setup button.

   

4. Use your mobile device to scan the QR code.

   

5. Your mobile device will now open the Employment Hero Work app or otherwise provide you with a page to download it.
6. On your Employment Hero Work app, follow the instructions. You can also learn more in this article on the Employment Hero Work Help Centre.

1. Click your account user name.
2. From the drop-down menu, select Account Settings.
3. On the Authenticator app tile, click the Setup button.

   

4. Choose to do one of the following:
   • Open your chosen authenticator app on your mobile device and use it to scan the QR code.
   • Click the Can't scan code? drop-down button and enter the key (a code in red text) in your chosen authenticator app.

     

5. Refer to the six-digit code your authenticator app has provided and enter it in the Verification code field.
6. Click the Continue button.

   

7. Refer to your one-time recovery code and click one of the following buttons:
   
   • Download
   • Print
   • Copy
8. Store the code somewhere safe for yourself.
9. Click the Done button.

   

10. On the Are you sure? window, click Yes.
11. Your chosen 2FA method will now be active. Keep your one-time recovery code safe in case you lose access to your device.

1. Click your account user name.
2. From the drop-down menu, select Account Settings.
3. Click the View options drop-down button.

   

4. On the SMS Authentication tile, click the Setup button.

   

5. Click the Country drop-down field and select your phone region.
6. In the Phone number field type your phone number.
7. Click the Continue button.
   
8. Find the verification code text message on your mobile device then type it in the Verification code field.
9. Click the Continue button.
   
10. Select one of the following recovery code options:
    • Download
    • Print
    • Copy
11. Click the Done button.
    
12. Click the Yes button.
    
13. Your chosen 2FA method will now be active. Keep your one-time recovery code safe in case you lose access to your device.

1. Click the User drop-down.
2. Click on the Account Settings button.
3. Find the authentication method you want to disable and click its Edit button.

   

4. Enter your password and click the Continue button.

   

5. Click the toggle.
   

   • If the toggle moves, enter your password when prompted then click the Continue button. Your chosen 2FA method will be disabled.

   • If the toggle does not move, a prompt will appear saying you must enable another method before disabling your current 2FA. Click the Change button and follow the Enable 2FA using authenticator app instructions here.
     

If you lose access to your two-factor authentication device, e.g. you lose your phone, you can still log in to your account. When prompted for your authentication code, enter your recovery code shown during the two-factor authentication setup.

Once you have logged in to your account, update your two-factor authentication information.

If you change to a new phone number, you will need to disable two-factor authentication and then re-enable two-factor authentication using your new number.

Rather than having a code sent to you via SMS when you sign in, an authenticator app on your phone can generate a code. You can enter this into Employment Hero the same way as with text codes. Authenticator apps do not have access to your Employment Hero account or your personal/sensitive information.

There are several authenticator apps available for your devices. We generally recommend the following:

• Google Authenticator: iOS | Android
• Twilio Authy: iOS | Android
• Microsoft Authenticator: iOS | Android

The below-listed countries support the ability to receive a two-factor authentication code via a text message:

• Australia.
• Aland islands.
• Cocos islands.
• Christmas island.
• Finland.
• Malaysia.
• New Zealand.
• Philippines.
• Singapore.
• Vietnam.
• United Kingdom.

2FA adds a strong layer of account security because it neutralises the risks associated with compromised passwords. By involving you in the login process, attackers will not be able to access your account, even if they have compromised your email and password credentials. Employment Hero platforms contain sensitive personal information such as contact, banking, and statutory details. By securing your account with 2FA, you are reducing the likelihood of attackers gaining access to this information.