What changes are being made?

We are going to automate our Global Teams billing process for clients with employees in Australia, New Zealand, and the UK. This means a smoother, more efficient billing experience for you.

Why are you automating billing?

Automating billing helps us streamline our processes, reduce manual errors, and provide you with more accurate and timely invoices.

Which countries are affected by this change?

This billing automation applies specifically to Global Teams clients with employees in Australia, New Zealand, and the UK. Other regions will remain on the current billing system.

When will this be happening?

We envision going live with automated billing in April 2025. We will continue to notify you of any changes and updates.

No, this only impacts your Global Teams service, and only for those Global Teams clients with employees in Australia, New Zealand and the UK.

How will this affect my invoices?

You may notice some changes to the format or delivery of your invoices. These changes are designed to improve clarity and accuracy. The core billing amounts and charges will remain the same.

Will my billing cycle change?

In most cases, your billing will be received at the end of the month instead of mid-month. 

How will I receive my invoices?

Invoices will be delivered electronically to the primary billing contact we have on file. Please ensure your contact information is up to date.

What payment methods are accepted?

The automated system will support existing payment methods. You can continue to use your current payment method unless notified otherwise.

Who should I contact if I have questions about my invoice?

For any queries related to your invoice or the new billing system, please contact our team at accounts@employmenthero.com.

What if my company has employees in other countries?

Billing for employees in countries outside of Australia, New Zealand, and the UK will remain unchanged at this time.

Will I receive any notifications about these changes?

Yes, we will send out official notifications via email to all affected clients before the new system is implemented. Please keep an eye on your inbox for updates.

Is there any action required from my side?

In most cases, no action is required from your side. However, we recommend ensuring your billing contact information is current.

Will this change affect my contracts or agreements?

No, this change does not affect your existing contracts or agreements. It only changes the way we process and deliver invoices.