Available for the following EmploymentOS plans: Employment Lite, Plus, Unlimited HR, Elite, Unlimited HR+Payroll
Available for the following HR Classic plans: Platinum
Available for the following user access levels: Admin
The Workflow feature lets admins set up multiple levels of forms approval or automatically approve/decline Forms that meet certain requirements. This feature follows a "when-if-then" sequence for every step of the workflow. Note: For proxy submissions (forms submitted on behalf of others), the workflow executes in the context of the Affected Employee, while preserving the Submitter's details for audit purposes.
Getting started
- Log in to Employment Hero.
- Click the WorkFlows option on the left-hand side menu.
- Click on the Browse Templates tab.
- Select the Forms option.
- On your chosen form, click on Quick setup.
- Under Who does this apply to, select from the filters. For proxy submissions, this evaluates the Affected Employee's attributes.
- Under Form is one of, choose from your organisation's forms.
- Under Approval flow type, select your preferred sequence (Sequential, Parallel, or Any).
- Under Approver type, select from the following (updated for Slice 2):
- Primary Manager of Affected Employee
- Secondary Manager of Affected Employee
- Group Leader of Affected Employee Group
- Your chosen team or direct employee.
- Click on Quick set up and publish.
- Log in to Employment Hero.
- Click WorkFlows > Create New > Forms.
- Click the WHEN this happens field and select Form submitted.
Note: This trigger now targets the Affected Employee context automatically. - Click IF these conditions are met. Conditions will evaluate against the Affected Employee's data.
- Click THEN do this and select Request Approval.
- In the Primary Approvers section, use the dynamic selectors:
- Primary Manager of Affected Employee: Resolves using the reporting lines of the subject of the form.
- Secondary Manager of Affected Employee: Resolves using the subject's secondary manager.
- If using Send Email Notification or Create Task:
- Use
Affected Employeetags to reference the subject of the form. - Use
Submittertags (e.g.,submitter_full_name) to reference the person who initiated the form.
- Use
- Click Save and Publish.
Daily activities
Proxy Submission Behaviour
With the Slice 2 update, the Workflow Engine operates on an "Employee-centric" model rather than a "Submitter-centric" model:
- Execution Context: All triggers and conditions evaluate the Affected Employee's profile (Location, Team, etc.), not the person typing the form.
- Approver Resolution: If you select "Primary Manager," the system looks for the manager of the Affected Employee.
- Audit Trail: The Submitter is recorded as "Created By" for transparency, but they do not dictate the workflow path.
Troubleshooting & FAQ
Ensure your workflow is configured to use Primary Manager of Affected Employee. If your workflow was created before the Slice 2 update, it may still be referencing the "Submitter." Edit the workflow to update the approver dynamic field to the "Affected Employee" variant.
Check your dynamic field tags:
- Use Submitter fields when you want to reference the person who initiated the request.
- Use Affected Employee fields when you want to reference the subject/target of the form.
Further information
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