Available for the following Payroll plan: Standard, Premium
Available for the following users: Admin
This article explains how HeroClear handles super payments for contractors and employees with Self-Managed Super Funds (SMSFs), including important setup requirements and limitations.
This article explains how to:
Contractor super payments
This depends on whether the contractor is deemed an "employee" for Superannuation Guarantee (SG) purposes. Under ATO rules, contractors paid mainly for their labour are employees for SG purposes — and from 1 July 2026, their earnings are Qualifying Earnings (QE), with SG due within 7 business days of payday (not the invoice date).
Employers should review contractor agreements and may need to use the ATO's contractor SG decision tool to determine SG obligations. Contact Employment Hero support if you have a specific contractor super scenario that needs clarification.
SMSF super payments
HeroClear cannot process SuperStream contributions to UniSuper's defined benefits division. Defined benefit funds don't hold the CONT1.0-X certification that HeroClear requires and verifies via the Fund Validation Service (FVS).
Employers with defined benefit payments should handle those contributions directly with the fund.
Yes. HeroClear handles all fund types including SMSFs, using Confirmation of Payee (CoP) to verify SMSF account details.
Important
The correct Electronic Service Address (ESA) for SMSFs via HeroClear is "wrkrSMSF" — not "CLICKSUPER". Using the wrong ESA is the most common cause of SMSF contribution rejections (error code GEN.11).
Note
SMSFs are not part of the MVR flow. SMSF verification is handled via FVS and CoP instead.
Further information
If you are looking for further ideas, try our community Hero Connect is currently only available for HR-only and HR+Payroll customers. Hero Connect is not yet available for Payroll-only customers. .