1. Log in to your payroll platform. 
2. Navigate to Pay Runs on the left-hand side navigation menu.
3. Open the finalised pay run you need to correct.
4. Click Pay Run Actions.

5. Select Unlock in Restricted Mode.

   Helpful Hint

   If Unlock in Restricted Mode is greyed out, one or more superannuation batches for this pay run have not yet been fully processed. Check the superannuation batch status and try again once all batches show as Paid, Cancelled, or Payment Failed.

6. In the confirmation dialogue, enter a reason for unlocking the pay run in the Comments field. This is mandatory — the Unlock button will remain disabled until a reason has been entered.
7. Click Unlock. The pay run will open in restricted edit mode immediately.

Once in restricted edit mode, a warning banner will appear at the top of the pay run confirming which fields are available to edit. Locked fields are shown with a lock icon and cannot be changed.

1. Click the employee row you want to update to expand it.
2. Edit any of the following available fields as needed: Location, Dimension, Expense tax code and Notes.
3. Click Save changes on the employee row to save your edits.
4. Repeat for any other employees as needed.

1. Once you have finished making changes, click Save and re-finalise at the bottom of the page.
2. The pay run will return to a finalised, locked state with your corrections saved.

Alternatively, if you need to discard your changes and return the pay run to its finalised state without saving, click Relock Pay Run at the top of the page.

The Unlock in Restricted Mode option is only available when all superannuation batches for the pay run have a terminal status: Paid, Cancelled, or Payment Failed. If any batch is still being submitted or processed, you will see an information banner explaining that editing will be available once all batches are complete. Check back once the batches have finished processing.

Yes. Every time a pay run is unlocked in restricted mode, an entry is recorded in the pay run history showing who made the change, when it was made, and the reason they provided. This audit trail is visible to payroll admins in the pay run history.

No. Earnings, superannuation amounts, net pay, and payment details are permanently locked once superannuation has been paid. To correct these values, you will need to create an ad-hoc pay run.

Clicking Cancel or closing the dialogue box returns you to the pay run without making any changes. The pay run remains finalised and no reason or audit entry is recorded.