Run a HeroClear Contribution Error Report on Payroll classic

1. Navigate to Reports.
2. Click the HeroClear Contribution Error Report.
3. Before running the report, set the following filters:
   • CTER received date (required): Select a start and end date. The report returns contribution error records received from HeroClear within that date range. Both dates must be entered before the report will run.
   • Employing entity (optional): Defaults to All. Select a specific employing entity to narrow results to batches submitted by that entity only.
   • Error type (optional): Defaults to All. Select Errors to show only records that require action, or Warnings to show informational notices only.
4. Once your filters are set, click the Run report button.

After running the report, you can click the Download dropdown button to export the current results. Two formats are available:

• CSV / Excel: Opens in spreadsheet software; includes all columns visible in the report and reflects the filters you have applied
• PDF: A formatted document suitable for audit or compliance records; includes the date range and any filters applied

If there are no results for your selected filters, the exported file contains a header row only.

The report is available to:

• Full access users on the business.
• Users with report access who have been granted either "All Reports" or the HeroClear Contribution Error Report specifically.

The report does not appear for employees or managers who do not have business-level access, nor for businesses that do not have HeroClear enabled.

Each row in the report represents a single contribution error or warning for one employee. The table shows:

• Employee: the name of the affected employee
• Super Fund: the employee's nominated super fund
• Type: whether the record is an Error (action required) or a Warning (review recommended), shown as a colour-coded badge
• Error Code: the HeroClear error code returned (e.g. SUPER.GEN.GEN.21)
• Batch: the batch number the error came from; click this to go directly to that batch
• Submitted: the date the super batch was submitted
• Contribution: the contribution amount involved
• Correction Batch: if a correction batch has been raised for the error, its batch number appears here as a link; if no correction has been raised yet, this column is blank

A Total row at the bottom of the table shows the sum of all contribution amounts in the current results.

Click any row to expand it and see the full error detail beneath:

• Error Description: a plain-English explanation of what went wrong
• Recommended Action: the steps the employer should take to resolve the error
• CTER Received Date: the date HeroClear returned this error
• Correction batch status: if a correction batch has been raised, a confirmation line shows the batch number and submission date

Click the row again to collapse it. Multiple rows can be expanded at the same time.

In some cases, an employee's name may not appear in the report. This happens when HeroClear could not match the contribution to a specific fund member (error code SUPER.GEN.GEN.21). Because there is no member identity in the error response, the platform cannot reliably link the record to an employee. The row still appears with all available error information.

If the Contribution column is blank for a row, this means HeroClear returned a null amount for that error. This is expected for errors where the contribution could not be matched to a member. The blank value comes directly from the HeroClear response and is not a display issue.