What changes are being made?

We have automated the HeroForce billing process for clients with employees in Australia, New Zealand, and the UK. Invoices are now generated automatically from payroll data rather than calculated and sent manually by the FinOps team.

Why are you automating billing?

Automating billing helps us streamline our internal processes, reduce manual errors, and provide you with more accurate and timely invoices. Manual calculation was error-prone and time-consuming as our service volume continues to grow.

Which countries are affected?

This automation applies specifically to HeroForce clients with employees in Australia, New Zealand, and the UK. Other regions remain on the current billing system.

When did this happen?

Automated billing was rolled out starting in May 2026. Official notifications were sent to all affected clients before implementation.

Does this affect any other Employment Hero services?

No, this change is limited strictly to HeroForce billing. Your other SaaS subscriptions, such as the Employment Hero platform and payroll, remain completely separate and unchanged.

How will this affect my invoices?

You may notice changes to the format or delivery of your invoices to improve clarity and accuracy. Invoices now show a clear breakdown, including:

• Pay period.
• Gross wages.
• Employer super/contributions.
• Fee percentage.
• Amount due.

The core billing amounts and charges remain the same.

Will my billing cycle change?

Invoices are generated shortly after your pay runs are calculated and will be sent to you once processed.

How will I receive my invoices?

Invoices are delivered electronically to the primary billing contact on file via Airwallex. You can also view your invoices on the Billing > Invoices page within the Employment Hero platform.

What payment methods are accepted?

The automated system supports existing payment methods, including Bank Transfer and Direct Debit (Direct Debit is available for AU and UK clients).

Who should I contact if I have questions?

For any queries related to your invoice or the new billing system, please contact our team at accounts@employmenthero.com.

What if my company has employees in other countries?

Billing for employees in countries outside of Australia, New Zealand, and the UK will remain unchanged at this time.

Is there any action required from my side?

In most cases, no action is required. However, we recommend ensuring your billing contact information is current in the platform account settings.

Will this change affect my contracts?

No, this change does not affect existing contracts or agreements. It only changes the way invoices are processed and delivered.