Steps to take if you cannot log in

If you are unsure how to log in, see this article.

If you're having trouble logging in to your Employment Hero account, we suggest following the steps below to troubleshoot the issue:

1. Double-check for typos
2. Make sure you use the correct email address
3. Use a direct URL instead of a bookmark
4. Try a different device
5. Use Google Chrome where possible
6. Clear your cache and cookies
7. Enable all cookies
8. Confirm access with your employer
9. Disable autofill
10. Reset your password
11. Check your email address with your HR team

1. Double-check for typos
   

   Ensure you're entering your password correctly. Pay special attention to:

   • Uppercase and lowercase letters

   • Numbers and special characters

   • Ensure you're entering your password correctly. Pay special attention to:

   • Uppercase and lowercase letters

   • Numbers and special characters

2. Make sure you are using the correct email address
   

   Make sure you're using the correct email address associated with your account. This could be your personal or work email address depending on how your account was set up. This is important, especially when resetting your password. 
   
   

3. Use the direct URL instead of a bookmark
   

   Try accessing the login page using a direct link instead of a bookmarked link.
   
   

4. Try a different device
   

   Attempt to log in from a different device to see if the issue is specific to one device.
   
   

5. Use Google Chrome
   

   For the best experience, we recommend using Google Chrome to access Employment Hero.
   
   

6. Clear your cache, cookies, and browser history
   

   Clearing your browser's cache, cookies, and history can often resolve login issues.
   
   

7. Enable all cookies
   

   Ensure that all cookies are enabled in your browser settings.
   
   

8. Confirm access with your employer
   

   If you're unsure whether you have access, contact your employer or another Full Access Admin to confirm. This will likely be an HR person, or someone of a similar profession.
   
   

9. Disable autofill
   

   If you use a feature that autofills email address and password, try turning it off and manually entering your login details.
   
   

10. Reset your password
    

    If you're still unable to log in, consider resetting your password. Learn how to do that at this article.
    
    

11. Check your email address with your HR team
    
    A member of your organisation's HR team may have given you an Employment Hero account that's assigned to an email address you haven't tried yet. Contact your HR team and request confirmation of your correct Employment Hero email address.