What’s changing?
Effective 28th May 2025, we’ll be retiring the support form on our Help Centre. Instead, you can now access support directly within the Employment Hero platform. There, our AI-powered Hero Bot will immediately address simple queries, and for more complex issues, it will connect you with a member of our support team.
This change is designed to make accessing support faster and more secure - while still giving you access to our expert team whenever you need it.
What this means for you
Key points
- Enhanced security: Accessing support via the platform ensures only authorised users can make changes to your account.
- Faster answers: Get instant help with common questions - no more waiting for someone to get back to you.
- Still human when it matters: If your issue can’t be resolved by our Hero Bot, you’ll be offered live chat with a member of our team. And for anything more complex, we’ll escalate it just like before - with care and attention.
Things to know
Please note that this change will not affect any existing support tickets you have already submitted.
Accessing help
Find out our contact support for help.
In addition, our Help Centre contains a wide range of guides and resources to help you with commonly asked questions.
We understand that you may prefer speaking directly to a person - and that option is still available. This change simply gives you faster access to answers, and helps us support you more efficiently behind the scenes.