Available for the following plans: Lite , Plus, Unlimited HR, Essentials, Engage, Elite, Unlimited HR+Payroll,
Available for the following HR plans: Standard, Premium, Platinum
Available for the following user access levels: Admin, Owner
Question
How can I access live chat support for onboarding on Employment Hero?
Answer
We have launched live chat to better assist our onboarding clients. With live chat, you will have the benefit of in-moment support. This enables you to quickly address any questions or concerns you may have as they pop up and keep you moving through your platform implementation.
If you are not an admin or owner, please reach out to your account admin directly.
Admins and owners can follow these steps:
-
Log into the Employment Hero platform.
Helpful Hint
If you cannot access your account, please refer to this article: Reset my password, Two-Factor Authentication (2FA) or unlock my account
- Click the purple support button (chat icon) in the lower-right corner of your screen.
- Complete the questions asked.
- Start chatting with our team.
Helpful Hint
If you have finished the onboarding process and are looking to live chat with an agent, see this article: Contact support for help.