Error
| Type | Feature | Error Name |
|---|---|---|
| Employee status | Employee file | A terminated employee on Xero appears as active on the Employment Hero platform. |
Explanation
The transfer of employee data between Employment Hero and Xero is one-way. Any changes you make to the employee file within Xero will not synchronise over to Employment Hero.
You should make all employee file changes within Employment Hero, which will then automatically sync these changes over to your Xero platform. To read further details on exactly what data Employment Hero syncs over to Xero, refer to this article.
Solution
Try offboarding the terminated employee in Employment Hero, as this will set their employment status to terminated. This information will then sync through to your Xero platform. To read further information on how to offboard an employee in Employment Hero, refer to this guide.