Available for the following plans: Employment Lite, Employment Plus, Employment Unlimited
Available for the following Payroll plans: Standard, Premium, Core Payroll, Unlimited+Payroll
If an employee notifies you they have not received emails from the payroll classic platform, you can use the Mail Log feature to see if any emails have bounced and/or dropped. If there are emails that have bounced and/or dropped, there is an Unblock feature you can use to resend the email to the employee.
Helpful Hint
If an email has the status of bounced, this means the recipient's email has refused to accept the delivery of the email. If the email has dropped, this means the email has bounced multiple times and the payroll classic platform has not emailed the message out.
Getting started
This premise will explain how you can unblock an employee email the platform has sent out.
- Click the Business Settings menu.
- Click the Payroll Settings submenu..
- Click the Mail Log button.
- Complete the following fields:
- Email.
- Template.
- Click the Filter button.
- Click the tick box next to each employee that needs unblocking.
- Click the Unblock Email Addresses button.