Error
| Type | Feature | Error name |
|---|---|---|
| Super error. | Super Batch Payment. | Refund bank details must be provided. |
Explanation
This error will appear when there are no refund bank account details entered on your Payroll classic platform. When the platform encounters this error, it will not process your super-batch payment refund and will delay processing this payment.
Solution
There are two areas that could be missing refund bank account details. These two areas are:
- Payroll superannuation: Setup and register with Beam
- Payroll employing entities: Setup and management
Once you have added your refund bank account details, you can update your super-batch payment data by using the Refresh Data feature.