Hero AI Insights is designed to act as a proactive digital assistant. The feature surfaces important information that a user can act on. For example, Hero AI Insights can flag to an employee that they have yet to complete some required induction content material. Another example would be that Hero AI Insights can tell an employee's manager when the employee has been logging extended working hours fairly often. This information can help the manager check in with the employee, ask about their well-being, or see if they have been encountering some problems lately.

Hero AI Insights is not about monitoring your every move. Instead, it is a way to connect the dots to make your work life easier. All the while, your data will be kept secure, and human decision-making will remain at the centre of whatever action must be taken.

Where to find Hero AI Insights

The Hero AI Panel: Your primary hub for viewing and interacting with your personalised insight cards.
The Home Dashboard: High-priority alerts and summaries are surfaced right here in your Daily Digest/Summary widget so you can start your day with a clear picture.
Contextual Feature Pages: Relevant insights will automatically appear as you navigate through different modules in the platform, giving you helpful context on the go.
Settings Menu: Admins can find a global toggle in Company Settings to enable or disable Insights for the whole organisation.

How Hero AI Insights works

To ensure the information you receive is actually useful, our platform relies on objective, pattern-based logic rather than arbitrary tracking.

Data-Driven Triggers: The platform monitors active platform records, like leave requests, roster schedules, or profile updates, to surface factual, time-sensitive observations.
Pattern-Based AI (Future Proof): To help you stay ahead, Hero AI looks at the broader picture of request patterns (such as upcoming leave or expense trends) rather than just what you click on. This helps identify emerging themes so you get ahead of potential issues.
Objective Design: Insights simply highlight trends based on submitted data. The AI does not make decisions for you. The final interpretation and all decision-making remain entirely in human hands.

The benefits of Hero AI Insights

Proactive Awareness: Shifts the experience from "searching for data" to "receiving actionable information."
Primary Manager Routing: People-management insights are specifically routed to the Primary Manager to ensure accountability and data privacy within reporting lines.
Admin Oversight: Gives Admins full control over the rollout of AI features within their company.
Action-Oriented: Every insight includes a "Call to Action" (CTA) that allows users to resolve tasks or respond to trends instantly via the Hero AI interface.
Personalised Experience: Employees receive insights tailored to their own records, helping them manage their personal admin and career milestones.

Troubleshooting

Global Off Switch: If no one in the company can see insights, the Company Admin should check that the feature is enabled in the global Company Settings.
Access & Permissions: Managers will only see insights for employees where they are listed as the Primary Manager. Insights are also restricted by existing platform permissions. This means you cannot see data that you are not authorised to access.
Submission Status: Insights are generated only from submitted requests.