Available for the following plans: Employment Lite, Employment Plus, Employment Unlimited
Available for the following HR plans: Free, Standard, Premium, Platinum
Available for the following Payroll plan: Premium
Available for the following user access level: Admin
The sync between Employment Hero and Payroll classic is automatic and only requires manual intervention if there is an error.
Work types are essential categories that help track and report where employees spend their working time. These categories facilitate accurate data collection, enabling detailed timesheet submissions and streamlined pay run processing.
To learn how to add, edit and delete work types on the Payroll classic platform, visit this article.
Work types will sync automatically
How automatic synchronisation works
Your organisation’s work types will automatically sync from the Payroll classic platform to Employment Hero. This automatic update ensures that Employment Hero reflects the most recent payroll data, helping maintain up-to-date employee records.
Previously, syncing was manual, requiring the use of an “Update from Payroll” button. This process has been automated to avoid common errors and improve data accuracy. Note: Work types will appear as “disabled” in Employment Hero if they no longer exist in the Payroll classic platform. Disabled work types cannot be deleted if they have been previously used, ensuring accurate historical data in the Employment Hero’s Audit Trail.
Previously, syncing was manual, requiring the use of an “Update from Payroll” button. This process has been automated to avoid common errors and improve data accuracy. Note: Work types will appear as “disabled” in Employment Hero if they no longer exist in the Payroll classic platform. Disabled work types cannot be deleted if they have been previously used, ensuring accurate historical data in the Employment Hero’s Audit Trail.
Troubleshooting issues
Problem: Missing Work Types in Employment Hero
When accessing an employee’s file, you may find that the available work types do not match the expected range. This discrepancy usually occurs when the employee’s employment status is outdated, marked by an expired End Date.
Solution 1: Edit the Employee’s HR File
Solution 2: Add a New Current Employment Line
Solution 1: Edit the Employee’s HR File
- Log in to your Employment Hero platform.
- Go to the People menu, then People list.
- Select the employee’s name to access their HR file.
- Click Employment History.
- Click Actions, then Edit.
- Remove the existing End Date.
Solution 2: Add a New Current Employment Line
- Log in to your Employment Hero platform.
- Go to the People menu then People list.
- Select the relevant employee’s profile.
- Click Employment History.
- Click Actions, then Add.
- Add a new employment line without an End Date.
Problem: Error is showing as “Work Type Does Not Exist in Payroll
Solution: Add the Work Type to Payroll
This error indicates that a specific work type is missing from your Payroll classic platform. When this occurs, Employment Hero disables the affected work type, preventing it from being used.
This error indicates that a specific work type is missing from your Payroll classic platform. When this occurs, Employment Hero disables the affected work type, preventing it from being used.
- Log in to your Employment Hero Payroll classic platform.
- Click Business Settings Payroll Settings Work Types.
- Click Add and complete the required fields.
- Click Save.
- Log in to your Employment Hero platform.
- Go to Payroll Settings Work Types.
- Click Update From Payroll to import new or updated work types. Helpful Hint: A grey Updated button indicates that Employment Hero has successfully imported the work types from Payroll classic.
Explore related content
- Remind employees to sign documents If you need to remind employees to sign allocated HR documents and contracts, you can access this feature from the HR Documents report.
- Access my assigned and uploaded documents If your employees need to sign a new contract and/or view their assigned documents, they can do so through the My Documents feature.